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Microsoft Dynamics 365 ERP Logo Award Winner Product Badge
Microsoft Dynamics 365 ERP Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score
7.7 /10
CX Score
7.9 /10
Category
Microsoft Dynamics 365 ERP
7.7 /10

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details


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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Enterprise Resource Planning - Enterprise category

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Security Protects
  • Continually Improving Product

Feature Ratings

Average 83

Accounting and Financial Management

86

Customer Relationship Management

84

Analytics and Reporting

84

Industry Specific Capabilities

83

Governance Risk and Compliance

83

Procurement Management

83

Job and Project Management

82

Supply Chain Management

82

Service Management

81

Human Capital Management

79

BI and Performance Management

79

Vendor Capability Ratings

Average 81

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Business Value Created

82

Ease of IT Administration

82

Ease of Implementation

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Microsoft Dynamics 365 ERP Reviews

Bruno L.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Usability..

What is your favorite aspect of this product?

Integrate Microsoft programs like Teams

Pros

  • Acts with Integrity
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Ankit S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple and productive

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Brand name and trustworthy

What is your favorite aspect of this product?

Brand name and trustworthy

What do you dislike most about this product?

GUI should be little more interactive

What recommendations would you give to someone considering this product?

GUI should be little more interactive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Raj P.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Business Boosting Product! Easy to use!

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Microsoft Dynamics 365 ERP is capable of linking wide range of verticals of any company like supply chain, commerce, operations, product development, reporting or maybe human resources. It is very powerful when it comes to its optimal performance with a huge chunk of data.

What is your favorite aspect of this product?

My favourite aspect about the product is the price it comes for. There are many ERP solutions in the market but no software is as affordable as this with the features it provides for many departments to use for.

What do you dislike most about this product?

There are many features which should be added from human resources point of view and they are missing in the software. Apart from that there is nothing which is disliked.

What recommendations would you give to someone considering this product?

If someone is looking for a robust software point of view and are in a tight budget, then they can definitely check this product out. If your company focuses primarily on Human Resources or Talent hiring then I would not recommend purchasing this software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Generous Negotitation
  • Includes Product Enhancements

Cons

  • Less Transparent
  • Leverages Incumbent Status
  • Less Caring

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