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Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score

7.7 /10

CX Score

7.9 /10

60 Reviews Write a Review

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Enterprise Resource Planning - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2021

Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

3% Negative

8% Neutral

89% Positive

Pros

Trustworthy
Respectful
Security Protects
Continually Improving Product

Feature Ratings

Average 83

Accounting and Financial Management

Customer Relationship Management

Analytics and Reporting

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Job and Project Management

Supply Chain Management

Service Management

Human Capital Management

BI and Performance Management

Vendor Capability Ratings

Average 81

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Core Financial Management

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View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Supply Chain Management

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View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Microsoft Dynamics 365 ERP Reviews

Dilip K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Microsoft makes us satisfy

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Its unique User interface makes everyone fall in love and use it as required. Support is so awesome and technical documentation is ready to download and implement.

What is your favorite aspect of this product?

UserInterface Best solution provider in the market. Low cost Great Technical Support

What do you dislike most about this product?

Nothing much. Maybe it can be improved more by providing few more options.

What recommendations would you give to someone considering this product?

Whoever is looking for an ERP product, this is the best one to try first and then you can go with others if not liked.

Pros

Unique Features
Caring
Saves Time
Respectful

Nadeemur Rehman C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

One of the best ERP

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

one of ERP with greater integration option

What is your favorite aspect of this product?

reporting manager

What do you dislike most about this product?

cost of implelentation

What recommendations would you give to someone considering this product?

Yes i will recommend this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Francesco G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

good product but still long way to go

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

MS Dynamics is a great product for those you can't afford Salesforce

What is your favorite aspect of this product?

ease of use, great interface

What do you dislike most about this product?

not many functionalities available

What recommendations would you give to someone considering this product?

use if you are on a budget

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Continually Improving Product

Cons

Under Delivered

Latest Research

Microsoft Dynamics 365 ERP

What is Microsoft Dynamics 365 ERP?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

Microsoft Dynamics 365 ERP Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Core Financial Management

Supply Chain Management

Microsoft Dynamics 365 ERP Reviews

Dilip K.

Microsoft makes us satisfy

Likeliness to Recommend

Pros

Nadeemur Rehman C.

One of the best ERP

Likeliness to Recommend

Pros

Francesco G.

good product but still long way to go

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 ERP Comparisons

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Unit4 ERP

Workday Enterprise Management Cloud

SAP S/4HANA Cloud

Oracle Fusion Cloud ERP

Title

1
Since last award

Feature Ratings

Accounting and Financial Management

Customer Relationship Management

Analytics and Reporting

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Job and Project Management

Supply Chain Management

Service Management

Human Capital Management

BI and Performance Management

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization