What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Nicole C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
Restructure your business and sales with Dynamics.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Among its advantages is the integration with contact center providers such as Collab OneAgent, which avoids the exchange between platforms and speeds up the work. Users can easily pull up lists using the advanced search and the different views offered. Dynamics 365 is continuously updated, the system shows improvements. Simplifies the process of organizing and consolidating a customer list, instantly deducing the major sources of revenue.
What is your favorite aspect of this product?
I like the overview and the project portfolio perspective feature. Taking won or lost opportunities with Dynamics 356 is easier, as is keeping track of conversations with potential customers through Outlook thanks to the link with this tool. We can make sure that every contact receives the news report thanks to the distribution list in the CRM. On top of all this, it's an accountability boost for sales with potential closes and deals. Account management is a resource that keeps us up to date, helping us with accurate planning and financial order for the improvement of successful sales processes.
What do you dislike most about this product?
When some users require privileges and security roles the configuration takes a long time. But I feel it is worth it after all.
What recommendations would you give to someone considering this product?
I recommend it to increase the possibilities and exploit the full sales potential, and if you are currently within the Microsoft ecosystem and use it's tools to work, this will be completely worth it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
David Felipe S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2021
"Great CRM solution, effective and innovative".
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Microsoft Dynamics 365 Sales (CRM) is an excellent software for customer management, it is customizable, adaptable and quite user friendly, and also offers many resources for the user, provides all the essential tools for advanced business development through intelligent marketing, integrates very well with other MS products, automates the process of managing leads centrally and also favors their acquisition, facilitates the increase of sales and productivity of companies.
What is your favorite aspect of this product?
- Effective for greater acquisition of potential customers. - Facilitates better business decisions. - Allows the automation of reminders and appointments in addition to others. - Allows you to promote new sales techniques and simplify your sales process. - Supports GUI customization. - Includes excel templates already integrated.
What do you dislike most about this product?
The mobile application presents many inconveniences when used, I think it requires many improvements that allow the user experience to be more adequate and enjoyable.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 (CRM) is an excellent product that will allow you to use new marketing strategies that will increase the acquisition of many more customers and more sales closure, all in an organized, structured and effective way, that's why you should use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pankaj Singh S.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Solid & feature rich CRM with lot of integrations
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
New updated UI with the dashboard that focuses on whats matters to the sales team, priority prospects, and strong integration with other Microsoft's product LinkedIn Sales navigator.
What is your favorite aspect of this product?
Strong Microsoft product integration and mobile app for the on-the-go update. Customized Ui is one of the favourite features.
What do you dislike most about this product?
Costing can be one of the things that companies don't like if they are operating with a large sales team.
What recommendations would you give to someone considering this product?
It is one of the most stable CRM systems in the market that can operate with the large databases.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
