Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
90 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 95%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
CRM Integration
Sales Analytics
Workflow Automation
Pipeline Management
E-Mail Integration
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Call Management
E-Mail Campaign Management
Dialer Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Also Featured in...
Customer Relationship Management - Enterprise
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Lead Management
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Microsoft Dynamics 365 Sales Enterprise Reviews
Prem B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Easy to use even though I don't use it often
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
This sales tool rocks with AI-driven insights, deep customization, predictive analytics, and seamless integrations
What is your favorite aspect of this product?
AI-driven insights and automation, which streamline sales and make decision-making easier. Plus, it's super customizable and integrates well with other tools!
What do you dislike most about this product?
The price tag is pretty steep, especially for smaller businesses.
What recommendations would you give to someone considering this product?
Invest in training to get the most out of it, and make sure it integrates well with other tools you use.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Reliable
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value.
What is your favorite aspect of this product?
The flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.
What recommendations would you give to someone considering this product?
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robin M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
"Optimizes workflows effectively and seamlessly"
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Seamless Integration with Microsoft Ecosystem: Dynamics 365 Sales Enterprise integrates seamlessly with other Microsoft products like Office 365, Teams, and Azure and Provide cohesive user experience. Power Platform Integration: Integration with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) enables users to create custom applications, automate workflows, and gain deeper insights through advanced analytics.
What is your favorite aspect of this product?
Customization and Flexibility: The platform offers extensive customization options, allowing businesses to tailor the system to their specific needs through custom workflows, dashboards, and integrations. Reliability: As part of the Microsoft cloud, Dynamics 365 Sales Enterprise offers high reliability, and security, making it suitable for businesses of all sizes. Regular Updates and Innovations: Microsoft consistently updates Dynamics 365 with new features and improvements, ensuring that users have access to the latest technologies and enhancements.
What do you dislike most about this product?
High Cost: The pricing can be quite high, especially for small to medium-sized businesses, and some advanced features may require additional licensing fees. Performance Issues: While using the system can be slow or unresponsive at times, especially when dealing with large volumes of data or complex processes.
What recommendations would you give to someone considering this product?
Stay Updated: Keep up with the latest updates and new features released by Microsoft. Regularly updating the system ensures you benefit from the latest enhancements and security improvements. Utilize AI and Automation Features: Take full advantage of the AI-driven insights and automation features to streamline your sales processes, improve decision-making, and enhance productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
