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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.1 /10

CX Score

8.6 /10

23 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 89%
Conflict Resolution:: 98%
Strategy & Innovation:: 96%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 81

CRM Integration

Workflow Automation

Pipeline Management

Sales Analytics

E-Mail Integration

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

E-Mail Campaign Management

Dialer Integration

Call Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Enterprise

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View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

Translation missing: en.product_page.ratings.score 8.3

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

ideal for strengthening enduring client ties.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.

What is your favorite aspect of this product?

All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.

What do you dislike most about this product?

Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.

What recommendations would you give to someone considering this product?

If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Commodity Features

Prem B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Easy to use even though I don't use it often

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

This sales tool rocks with AI-driven insights, deep customization, predictive analytics, and seamless integrations

What is your favorite aspect of this product?

AI-driven insights and automation, which streamline sales and make decision-making easier. Plus, it's super customizable and integrates well with other tools!

What do you dislike most about this product?

The price tag is pretty steep, especially for smaller businesses.

What recommendations would you give to someone considering this product?

Invest in training to get the most out of it, and make sure it integrates well with other tools you use.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Reliable

Kennedy o.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value.

What is your favorite aspect of this product?

The flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

What recommendations would you give to someone considering this product?

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Latest Research

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Microsoft Dynamics 365 Sales Enterprise Ratings

82 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

ideal for strengthening enduring client ties.

Likeliness to Recommend

Pros

Cons

Prem B.

Easy to use even though I don't use it often

Likeliness to Recommend

Pros

Kennedy o.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

HubSpot Sales Hub

Salesloft

Apollo.io

Mixmax

Outreach

Title

Feature Ratings

CRM Integration

Workflow Automation

Pipeline Management

Sales Analytics

E-Mail Integration

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

E-Mail Campaign Management

Dialer Integration

Call Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training