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Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.1 /10
CX Score
8.6 /10
Microsoft Dynamics 365 Sales Enterprise
8.1 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
89%
Conflict Resolution:
98%
Strategy & Innovation:
96%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 81

CRM Integration

86

Workflow Automation

84

Pipeline Management

84

Sales Analytics

83

E-Mail Integration

80

Omnichannel Campaign Management

79

Internal Sales Collaboration

78

Conversation Coaching

75

E-Mail Campaign Management

75

Dialer Integration

74

Call Management

74

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Business Value Created

85

Ease of Customization

85

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Ease of IT Administration

80

Usability and Intuitiveness

80

Vendor Support

80

Availability and Quality of Training

78

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

ideal for strengthening enduring client ties.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.

What is your favorite aspect of this product?

All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.

What do you dislike most about this product?

Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.

What recommendations would you give to someone considering this product?

If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Effective Service
  • Commodity Features

Prem B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Easy to use even though I don't use it often

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

This sales tool rocks with AI-driven insights, deep customization, predictive analytics, and seamless integrations

What is your favorite aspect of this product?

AI-driven insights and automation, which streamline sales and make decision-making easier. Plus, it's super customizable and integrates well with other tools!

What do you dislike most about this product?

The price tag is pretty steep, especially for smaller businesses.

What recommendations would you give to someone considering this product?

Invest in training to get the most out of it, and make sure it integrates well with other tools you use.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Reliable

Kennedy o.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value.

What is your favorite aspect of this product?

The flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

What recommendations would you give to someone considering this product?

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

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