Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 91%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead Management
Collaboration
Sales Management
Account and Contact Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Availability and Quality of Training
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Lead Management
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Sales Engagement Platforms
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Microsoft Dynamics 365 Sales Enterprise Reviews
Deep B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
ideal for strengthening enduring client ties.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.
What is your favorite aspect of this product?
All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.
What do you dislike most about this product?
Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.
What recommendations would you give to someone considering this product?
If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Commodity Features
Yesika P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2025
The Perfect Solution to Your Sales Management Prob
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
It is only the focus on artificial intelligence which really highlights what makes Dynamics 365 Sales Enterprise stand out from other software. The tool provides ours with predictive analytics that allows us to tune our sales activity and make better decisions. This functionality helps us save time and provides us with a competitive advantage because we can predict trends and follow them rapidly.
What is your favorite aspect of this product?
It is the customization I enjoy about the dynamics 365. Almost all features can be customized to your particular business needs. This has enabled our company to set the system up so that it fits precisely into our workflow. Besides, the possibility of custom reports is wonderful; it provides us and entire picture of our performance and it also informs us of what we need to improve.
What do you dislike most about this product?
However, not everything is perfect. Among the things that I don’t quite appreciate is the first learning curve to maximize all the software’s capabilities. Despite the User friendly interface, the interface has some advanced features that are a bit overwhelming in the first instance. But over time and practice this becomes a very trivial issue.
What recommendations would you give to someone considering this product?
To wind up, I recommend Microsoft Dynamics 365 Sales Enterprise without a second thought. Not only is its set of powerful features opened to customizations, but its integ ation of artificial intelligence tools renders it an unbreakable asset to any sales team.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Ruth Osebhajimedeh S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
A Smart, Scalable CRM that Empowers Modern Sales
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
It has seamless integration with Microsoft 365 apps
What is your favorite aspect of this product?
The AI-powered insight and automation
What do you dislike most about this product?
Nothing, I love everything about this product
What recommendations would you give to someone considering this product?
Maximize your integration with Microsoft tools, it's the best ever
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
