Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 Sales Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 Sales Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Microsoft Dynamics 365 Sales Enterprise Reviews
Rene S.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Sep 2022
Mature CRM ship to sail long into the future
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Maturity of the product. Constant innovation. Keeping pace with other vendors, solutions and often surpassing their overall value.
What is your favorite aspect of this product?
Latest innovations with Dataverse, PowerApps, connections with Business Central, PowerBI. Ease of use and robust to take on challenging business systems needs.
What do you dislike most about this product?
Some complexity if custom solutions built in. Administration is medium to heavy.
What recommendations would you give to someone considering this product?
Commit to Microsoft for medium, long term and it will be worth your investment.
Pros
- Continually Improving Product
- Inspires Innovation
- Includes Product Enhancements
- Helps Innovate
Arpit D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2022
Highly customizable and modern CRM system
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
The best part of Dynamics 365 sales is the well-structured stages of the sales process. The process from Lead to Invoice is well organized and easy to implement in this application.
What is your favorite aspect of this product?
This application was used by big organisations to handle their sales. We were customising this application according to their need. Most of the big companies switched to Dynamics 365 Sales due to Scalability issue with other platforms. Review collected by and hosted on G2.com.
What do you dislike most about this product?
I didn’t find any drawback in this application since they have implemented everything that a Sales application must have. Also, we can make use of the Plugins and Client-side scripting to add extra features tailored to any particular use case.
What recommendations would you give to someone considering this product?
Dynamics 365 helps us integrate all the data and process from our working employer portal. We sell online solutions and it is simultaneously updated in CRM as well as the portal. My personal favourite is the activity tracking which is so apt and easy for each and every client. I never forget what conversation I had with my client because of the activity tab.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Chandan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Exhaustive tool with for Sales Management
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
The tool has a lot of features with good workflow built around it. There are features like COI which fits with the business requirement.
What is your favorite aspect of this product?
The conflict resolution is taking significantly less time time.
What do you dislike most about this product?
Data from Lead to account to opportunities should flow automatically.
What recommendations would you give to someone considering this product?
I recommend it to companies if it fits their business requirement.
Pros
- Unique Features
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Less Transparent
