Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 91%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Analytics and Reporting
Lead Management
Sales Management
Account and Contact Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Lead Management
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Sales Engagement Platforms
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Microsoft Dynamics 365 Sales Enterprise Reviews
Virginia G.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted May 2021
Great tool for sales and marketing
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
They are innovators in the field of CRM management
What is your favorite aspect of this product?
Field service module is the best
What do you dislike most about this product?
I'd like to see a bit more on the marketing side with SMS messaging
What recommendations would you give to someone considering this product?
Don't go it alone, get a vendor to help implement
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
HEBER MAURICIO A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2021
"Superb solution for business productivity".
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Microsoft Dynamics 365 Sales consists of a set of productivity tools for sales management that is unparalleled, uses AI to improve customer experiences, includes email templates and allows integration with social networks, optimizes the development of marketing campaigns, has a fabulous customer service portal, allows you to publish and edit content easily, is quite customizable, secure and reliable, and its management resources are quite efficient.
What is your favorite aspect of this product?
It is adaptable, it allows to verify and track the entire customer journey, it is easy to customize, it is easy to use, it supports accurate business decisions, it is accessible from cell phones.
What do you dislike most about this product?
We have detected that after the last update the performance and loading speed of the application is not the same, it behaves slowly which is usually quite uncomfortable.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 Sales makes it easier to direct efforts and a precise focus on marketing automation and targeted sales thanks to its artificial intelligence, creating more pleasant and personalized and comprehensive experiences for customers, capturing more of their attention, it is a solution that generates growth, agility and more productivity in the business processes of any organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Farid C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2021
Easy to use with good product features.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Facility of integration
What is your favorite aspect of this product?
Dynamics 365 integration with Excel. Reliable with inventory tracking and valuation
What do you dislike most about this product?
The user interface can be improved
What recommendations would you give to someone considering this product?
I will highly recommend this product.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
