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Microsoft Corporation

Microsoft Dynamics 365 Sales Professional

Composite Score

8.1 /10

CX Score

8.3 /10

73 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Professional?

Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster. It is Ideal for enterprises that need a sales automation solution. The Sales Professional app is similar to the Sales Hub app, but the entities included in Sales Professional are a subset of the entities included in Sales Enterprise.

Company Details

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Microsoft Dynamics 365 Sales Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Professional?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 83

Customer Service Management

Lead Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Marketing Management

Collaboration

Account and Contact Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Microsoft Dynamics 365 Sales Professional Reviews

Methu E.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

A Reliable CRM SOFTWARE

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Microsoft Dynamics 365 Sales (CRM) Professional has been so reliable, making it an impressive software.

What is your favorite aspect of this product?

I like the accuracy and ease of use of Microsoft Dynamics 365 Sales (CRM) Professional.

What do you dislike most about this product?

I do not dislike anything about Microsoft Dynamics 365 Sales (CRM) Professional.

What recommendations would you give to someone considering this product?

I highly recommend Microsoft Dynamics 365 Sales (CRM) Professional.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Danny L.

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Good reporting features. Lacks Gmail integration.

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

I have not seen any differenciators when comparing Salesforce.

What is your favorite aspect of this product?

User friendly, easy to navigate.

What do you dislike most about this product?

Cannot customize, and filter better.

What recommendations would you give to someone considering this product?

Compare Salesforce side by side when choosing CRM.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Fair
Wastes Time
Charges for Enhancements

Jannat ul I.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to configure, install, integrate, and use.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Microsoft Dynamics 365 can replicate complex business processes. It streamlines CSR collaboration on a single platform. Easy to use and customize, integrate with other applications quickly, and is affordable. The best feature of dynamics 365 sales is the well-structured sales process. It simplifies business administration decisions and streamlines work. Also, Plug-ins automate communication, reducing human intervention, and making it a unique tool in the market.

What is your favorite aspect of this product?

Microsoft Dynamics 365 CRM lets lead, opportunities and customers perform various operations on their data. I like that we can design, adapt, and change the CRM's look and feel in minutes. Adding new forms, panels, views, and fields is easy. It accelerates digital transformation and reduces infrastructure costs. It's been simple to implement and adapt, and I appreciate Microsoft Dynamics' reliability. It helps determine customer preferences.

What do you dislike most about this product?

Existing methods of deploying solutions are overly time-consuming and prone to mistakes. Microsoft is improving system stability and process simplification. Storage has constraints. To overcome these constraints, you may need data storage. Integration with other programs can be tricky. Access to multiple dropdown menus can make it hard to return to the original page.

What recommendations would you give to someone considering this product?

Onboarding can be challenging, so make sure you have thought through all the steps before implementing it in your company. The middle market and SMBs benefit from this product. It's a great app with low implementation costs and ease of use. You get the most out of the product when you learn it and spend enough time implementing it.

Pros

Caring
Saves Time
Helps Innovate
Continually Improving Product

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Latest Research

Microsoft Dynamics 365 Sales Professional

What is Microsoft Dynamics 365 Sales Professional?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Sales Professional Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Microsoft Dynamics 365 Sales Professional Reviews

Methu E.

A Reliable CRM SOFTWARE

Likeliness to Recommend

Pros

Danny L.

Good reporting features. Lacks Gmail integration.

Likeliness to Recommend

Pros

Cons

Jannat ul I.

Easy to configure, install, integrate, and use.

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Professional Comparisons

HubSpot Sales Hub

Pipedrive

Zoho CRM

SugarCRM

monday.com

Sage CRM

Title

1
Since last award

Feature Ratings

Customer Service Management

Lead Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Marketing Management

Collaboration

Account and Contact Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support