What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Fernando H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Excelent CRM
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Friendly and is a Microsoft Product
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
None, all is fantastic.
What recommendations would you give to someone considering this product?
Use and Enjoy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
RAJ K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2022
Makes me a Sales Champion
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
The D365 Sales is the best in the industry, it requires minimal training because it has proper learning curve available on Microsoft Learning, The new users can be trained and they cab refer the documentation to understand the tool.
What is your favorite aspect of this product?
The User Interface, Customization and the Security matrix these three features are what I like the most.
What do you dislike most about this product?
The Mobile version can be better for the sales team as they have to use it when they are in the field.
What recommendations would you give to someone considering this product?
This the best software in the industry and you chose it without any doubt.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Francisco G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
It is, in fact, quite dynamic
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
We've all heard of it. We use it internally to manage our client accounts, but we also have our own ISV within Dynamics that we sell, so our Support team has to help customers with issues in both Dynamics 365 sales Enterprise CRM and ClickDimensions. Dynamics enables us to manage our account database efficiently, and because it is customizable, we have been able to do so much more for our clients. Customizable - With the assistance of a CRM Administrator or Partner, you can tailor Dynamics to your specific business requirements. Can import own or third-party solutions to supplement features that Dynamics may lack.ClickDimensions is an example
What is your favorite aspect of this product?
If you work in marketing or sales, Dynamics 365 Sales Enterprise CRM can help you manage your leads effectively. Larger businesses will benefit more from this option. Other software, such as Mailchimp, would likely benefit small businesses that only want to send emails. Salesforce is their competitor, but they are not that similar. Support could be improved. They frequently provide too many technical details that only a developer would understand. They have processes that don't always fit the situation, so it takes longer. We created an ITSM Module, and as MS Dynamics implementation specialists, we practice what we preach.
What do you dislike most about this product?
Simple to Use — Dynamics and their jargon can be befuddling. The new Unified Interface is poorly designed. Older user interfaces were easier to navigate. Customizing CRM can be difficult and even dangerous if you are not a CRM expert. Incorrect reporting you have to have Power BI. It is difficult to manage users and permissions due to the numerous customizations available. Performance is always an issue.Microsoft Dynamics Sales Enterprise could benefit from improved user interface. For example, data entry is typically a time-consuming task for inexperienced users. Its user interface design is not simple enough to allow for smooth navigation
What recommendations would you give to someone considering this product?
It is advantageous for businesses that do not require complex personalizations, as it alleviates the burden of excessive code and complexity. Large businesses should be aware that MS Dynamics cannot manage massive data sets, that reports are limited, and that overall performance is limited. MS provides excellent customer service. Microsoft Dynamics 365 Sales Enterprise does an excellent job of integrating with key third-party applications we currently use in the office,such as MailChimp and OneNote, making it easier to share critical insights across applications experiences made possible by shared application data and marketing automations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
