What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2021
Not a fan, always disappoints.
Likeliness to Recommend
Cons
- Commodity Features
- Less Generous
- Under Delivered
Katebah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Dynamics 365 Sales is key for fans of Teams!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Dynamics 365 sales allow your team to keep track of key contacts and accounts, meet buyers where they are, collaborate seamlessly across the sales team, build out sales collateral, and accelerate sales performance with real-time analytics. This is ideal for your sales team especially since it's all in one place!
What is your favorite aspect of this product?
Dynamics 365 sales include insights such as mutual connections that can provide warm introductions to move deals forward. Additionally, all contacts within Dyanmcis 365 sales relationships are consistently updated to showcase job and organizational changes. Included in Dynamics 365 Sales is the ability to track the health of different connections and actions needed with personalized talking points, ice breakers, and best steps to move relationships forward.
What do you dislike most about this product?
There are a few extra features within the platform that you have to get from gathering customer feedback with survey insights from Dynamic 365 Customer voice provided to improve sales engagement. I am not sure if this is an extra fee so it is worth seeing if it is available for free.
What recommendations would you give to someone considering this product?
Really consider how digital selling is the new normal, and salespeople have everything they need to engage the right customer in a single workspace. In fact, Dynamics 365 Sales provides clear and achievable sales activities with AI-powered sales insights. From detecting customer emotion, sentiments, and properties, salespeople are equipped with insights to support shorter sales cycles and win more deals. All channels are available, from phone dialer to email templates, in one place where salespeople can collaborate virtually with colleagues, customers and showcase critical data.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2021
Good Product, Lots of customization available!
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
