What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Srikanth V.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Microsoft Dynamics the best CRM Software
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
It was quite Easy to use being a new, no special training was required... Support team was highly knowledgeable and user friendly. Cost of the Microsoft Dynamics 365(CRM) product is much less as compare to other CRM.
What is your favorite aspect of this product?
Lead management, sales management and marketing everything done smoothly... User interface was quite friendly ... This is good software for service industry and BPO'S
What do you dislike most about this product?
Till now I haven't experienced that can be dislike
What recommendations would you give to someone considering this product?
One should definitely go for it...
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Saves Time
Nadeem M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
D365 is all I need and does the leg w
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
The nucleus of Salesforce’s CRM system is Sales Cloud, a web-based application that helps companies leverage multi-channel relationships for business growth. Salesforce also offers Service Cloud (for customer service and case management) and marketing automation through their Marketing Cloud applications.The packaging for Microsoft Dynamics 365 is a bit different.We examined Salesforce and Microsoft Dynamics on the basis of their sales + service editions (Salesforce Sales and Service Cloud bundle; Dynamics Customer Engagement Plan.
What is your favorite aspect of this product?
products very well and have an “anything you can do, I can do better” relationship. Both systems also offer their own app marketplaces, where you can choose from thousands of additional business tools that extend your CRM’s usability or better align it with your industry. Since they’re primarily licensed in software-as-a-service versions, Salesforce and Microsoft Dynamics can scale in both directions depending on your functionality needs and business size, although they’re more commonly used by large or rapidly-growing companies.
What do you dislike most about this product?
Sometimes it is frustrating when it starts to lag. To be honest I find it on the slower side most of the time. However the seamless solutions it provides helps us to ignore the lag.
What recommendations would you give to someone considering this product?
Dynamics is very good at putting the things I need to get done right in front of me. It's easy to organize things and label them so I'm not missing a potential client. The reports you can run are very useful for insuring I'm covering all of my bases, as well as looking at $ amounts across the year. It's nice to be able to see the $ amount of sales per AE, and to break that down over months and quarters in various charts. I like how easy it is to assign an activity that I have to someone else, as it streamlines setting up new hires with a set of their own tasks to do.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Best to use and fulfills user need
Likeliness to Recommend
Pros
- Reliable
- Saves Time
- Fair
- Altruistic
