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Miva Inc

Miva

Composite Score

6.9 /10

CX Score

7.1 /10

20 Reviews Write a Review

What is Miva?

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

Company Details

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Miva Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miva.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

3
Since last award

82 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miva?

0% Negative

18% Neutral

82% Positive

Pros

Trustworthy
Saves Time
Fair
Acts with Integrity

Feature Ratings

Average 75

Payment Processing

Content Management

Predictive Recommendations

Catalog Management

Order Management

Integrated Search

Order Portal

Content Localization

Retargeting Capabilities

Microsite Management

Reporting and Analytics

Vendor Capability Ratings

Average 71

Vendor Support

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Also Featured in...

B2B eCommerce

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Miva Reviews

Nina R.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great platform for e-commerce

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

I would compare MIVA with PayPal Commerce Platform, it has quite similar functions in terms of electronic commerce, but MIVA lacks integration with other mobile devices, or desktop applications, although the best tools for seo are in MIVA, in addition to customer assistance It is much better and more active, of course if MIVA offered a free version like PayPal Commerce it would really be a platform to choose the first option without hesitation.

What is your favorite aspect of this product?

MIVA stands out for the numerous tools it has for the management of promotions, you can take your digital commerce, through techniques such as e-mail commerce, mobile commerce, the good thing about the software is that you can manage your digital store in an analytical way to know how the sales behave, give better tools to your customers such as the management of discounts, give us as suppliers better management of orders and also the same comparators to the products they purchased, additionally to capture potential potential customers, this would not be possible If the tools that MIVA offers were not available, to know the purchase pattern o

What do you dislike most about this product?

MIVA updates tend to confuse us as frequent users of sopftware, and we have been using it for a long time, even so every time we think we have mastered it, a new update makes us get lost a bit, right now we are trying to handle the refund management with better training We want to know how to handle these cases with the software in our digital store, but I can only say that we are going slow.

What recommendations would you give to someone considering this product?

MIVA is a very complete software, hence it has a somewhat higher price in its packages than normal, so trying to link it with other software can bring a higher cost, so we would recommend new users if they want to integrate To MIVA with another platform, analyze objectively which one should really be selected, thus avoiding having double or obsolete functions.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Cons

Less Productive
Vendor Friendly Policies
Charges for Enhancements

Mike S.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy, simple, and highly recommended!

Likeliness to Recommend

5 /10

What differentiates Miva from other similar products?

It was always very simple to use.

What is your favorite aspect of this product?

I liked bring able to control store inventory.

What do you dislike most about this product?

It was a little old fashioned looking.

What recommendations would you give to someone considering this product?

It’s a simple product but very solid.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Prachi M.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Support was really good.

Likeliness to Recommend

7 /10

What differentiates Miva from other similar products?

Miva is cost effective ecommerce solution for some business

What is your favorite aspect of this product?

Shopping cart configuration is simple

What do you dislike most about this product?

Doesn't have too many feature for shopping cart.

What recommendations would you give to someone considering this product?

This product is simple ecommerce solution for small companies

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Miva

What is Miva?

Company Details

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Awards & Recognition

Miva Ratings

79 Likeliness to Recommend

3 Since last award

82 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Miva?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

B2B eCommerce

Miva Reviews

Nina R.

Great platform for e-commerce

Likeliness to Recommend

Pros

Cons

Mike S.

Easy, simple, and highly recommended!

Likeliness to Recommend

Pros

Prachi M.

Support was really good.

Likeliness to Recommend

Pros

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Title

3
Since last award

3
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5
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Feature Ratings

Payment Processing

Content Management

Predictive Recommendations

Catalog Management

Order Management

Integrated Search

Order Portal

Content Localization

Retargeting Capabilities

Microsite Management

Reporting and Analytics

Vendor Capability Ratings

Vendor Support

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Breadth of Features