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MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Ian P.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great product, made moving data very easy

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Ease of use and wide compatibility

What is your favorite aspect of this product?

Simple interface

What do you dislike most about this product?

Could do with more tutorials for advanced use.

What recommendations would you give to someone considering this product?

It does what you want easily and efficiently

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Trevor P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

This is a fanatic product/very cost effective

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

Cost and ease of use.

What is your favorite aspect of this product?

Accessible from any where

What do you dislike most about this product?

at times it can be a little sluggish

What recommendations would you give to someone considering this product?

Make sure you compare all aspects and features of the software, including cost. If you do this you will choose MSP360.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Nachiket P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

A Reliable Software for Seamless Data Backup

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

The pricing for MSP360 Managed Backup is much lesser than that of its competitors, considering the fact that data can be transferred to/from 40+ cloud platforms seamlessly is what differentiates MSP360 Managed Backup from its competitors.

What is your favorite aspect of this product?

The best thing about MSP360 Managed Backup is the fact that files of all formats can be transferred seamlessly from a Local System to a backup like Amazon S3. I transfer file(s) with a single click from my Local system to my team's S3 account, and the data upload/download speed is also great! The fact that it supports 40+ cloud platforms is also a great thing considering that the cloud vendors are likely to differ from company to company.

What do you dislike most about this product?

The only thing I dislike about MSP360 Managed Backup is that there are certain times when the files are not uploaded due to certain reasons, and the logs displayed are not downloadable. In case I am transferring a large folder (of a few GB) that contains thousands of files. it becomes difficult to identify which files were transferred and which were not in case an issue occurs. Manually going through the log and saving it is a hassle, hence an option to directly download the logs would be helpful. Also, the absence of file search capability, makes it really difficult to search files on S3.

What recommendations would you give to someone considering this product?

MSP360 Backup is a great software to save your files on Cloud storage platforms and is definitely recommended for use. It allows all file formats for saving and no data upload size restrictions with incredible upload/download speed. It also has connections to 40+ cloud storage platforms including Amazon S3, Hitachi, Cisco, Verizon, and many more.

Pros

  • Performance Enhancing
  • Efficient Service
  • Caring
  • Saves Time

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