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MSP360 Managed Backup Logo Award Winner Product Badge
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MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Andres P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

MSP360: a secure safe for our information

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

I particularly use this tool a lot because I can safely store all the information from the different computers in the company, perform backups without problems and ensure that all computers have their information at hand, without being heavy.

What is your favorite aspect of this product?

It has a very simple and easy to understand design, which is perfect for people with little knowledge of software. It has cloud storage, perfect for making backups of each computer in an orderly manner. Its integrations are very useful.

What do you dislike most about this product?

It can become very slow to upload all documents and files to the cloud. Their technical support was not very helpful when I tried to install the software, which I also had problems installing. Installing the software is quite a laborious task.

What recommendations would you give to someone considering this product?

This software is very complete to have a backup and backup of the entire network system of our company. It has allowed our computers to work in a lighter and more efficient way, since the information is hosted in the cloud and not on the company's server.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Nicolas P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Good price, easy management, cloud storage

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

I tryed several solution but this one is the most easy I found and it's fully compatible with S3 cloud storage solutino from competitors.

What is your favorite aspect of this product?

cloud compatibility is a so good feature and you are not blocked on the vendor cloud service

What do you dislike most about this product?

need mobile app for some customers and actualy, not exist on the MSP solution

What recommendations would you give to someone considering this product?

be sure to not be attached to your vendor cloud storage as price could be updated quickly

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Justin P.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Cheap and effective small scale backup

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

It is a low cost option that allows you to backup data naively to a number of public cloud options. The agent can run on the local servers themselves. This provides a low cost way to backup local data for customers.

What is your favorite aspect of this product?

There is a wide array of cloud storage options available.

What do you dislike most about this product?

The reporting on backup success and failure is not 100% accurate. I requires manual checking to verify.

What recommendations would you give to someone considering this product?

This is great for small, low cost implementations.

Pros

  • Client Friendly Policies
  • Friendly Negotiation
  • Generous Negotitation
  • Transparent

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

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