What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Application Awareness
Backup of Cloud Based Data
Backup Monitoring and Reporting
Physical Backup for Multiple Platforms
Virtual Machine Backup
Replication for High Availability
File Explorer Granular Restore
Deduplication Implementation
Integration With Storage Arrays
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel
image-based backup wizard
file backup wizard
cloud storages
MSP360 Managed Backup Reviews
Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
MSP360: a secure safe for our information
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
I particularly use this tool a lot because I can safely store all the information from the different computers in the company, perform backups without problems and ensure that all computers have their information at hand, without being heavy.
What is your favorite aspect of this product?
It has a very simple and easy to understand design, which is perfect for people with little knowledge of software. It has cloud storage, perfect for making backups of each computer in an orderly manner. Its integrations are very useful.
What do you dislike most about this product?
It can become very slow to upload all documents and files to the cloud. Their technical support was not very helpful when I tried to install the software, which I also had problems installing. Installing the software is quite a laborious task.
What recommendations would you give to someone considering this product?
This software is very complete to have a backup and backup of the entire network system of our company. It has allowed our computers to work in a lighter and more efficient way, since the information is hosted in the cloud and not on the company's server.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Nicolas P.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2021
Good price, easy management, cloud storage
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
I tryed several solution but this one is the most easy I found and it's fully compatible with S3 cloud storage solutino from competitors.
What is your favorite aspect of this product?
cloud compatibility is a so good feature and you are not blocked on the vendor cloud service
What do you dislike most about this product?
need mobile app for some customers and actualy, not exist on the MSP solution
What recommendations would you give to someone considering this product?
be sure to not be attached to your vendor cloud storage as price could be updated quickly
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Justin P.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2020
Cheap and effective small scale backup
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
It is a low cost option that allows you to backup data naively to a number of public cloud options. The agent can run on the local servers themselves. This provides a low cost way to backup local data for customers.
What is your favorite aspect of this product?
There is a wide array of cloud storage options available.
What do you dislike most about this product?
The reporting on backup success and failure is not 100% accurate. I requires manual checking to verify.
What recommendations would you give to someone considering this product?
This is great for small, low cost implementations.
Pros
- Client Friendly Policies
- Friendly Negotiation
- Generous Negotitation
- Transparent
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
