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MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Excellent choice for company backups

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Saves Time

Elliot V.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Intuitive and cloud-based product

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints

What is your favorite aspect of this product?

MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints

What do you dislike most about this product?

Little customization of the portal and its backup agent

What recommendations would you give to someone considering this product?

A fantastic product, which you should try, since you can manage all the backups without having to stop the business operation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

key features and capabilities

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

Multi-Tenant Architecture: Robust multi-tenant capabilities allow MSPs to manage backup services for multiple clients from a single centralized console. Broad Cloud Storage Support: Supports a wide range of cloud storage providers, giving users more flexibility in choosing the platform that best fits their needs.

What is your favorite aspect of this product?

I'm a big fan of the automated backup testing feature. Regularly validating the integrity and recoverability of backup data gives me a lot of confidence in the reliability of the solution. It's a proactive approach that helps prevent unexpected restore failures down the line.

What do you dislike most about this product?

Backup Performance Optimization: In some cases, I've encountered slightly slower backup speeds compared to some other cloud backup solutions, particularly for larger datasets. Continued investments in backup engine optimizations, network acceleration technologies, and bandwidth management could help address any performance bottlenecks.

What recommendations would you give to someone considering this product?

Scope of Integrations: While MSP360 Managed Backup does integrate with various RMM tools, I feel the breadth of third-party integrations could be expanded further. Tighter integrations with popular business applications, productivity suites, and other IT management platforms would help streamline workflows and make the solution more seamless within an MSP's existing technology stack.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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