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MSP360 Managed Backup Logo Award Winner Product Badge
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MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Soporte G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product and easy to use

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Manage Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints, this makes the use of the program much easier and reduces the time spent.

What is your favorite aspect of this product?

Its speed, its ease of use and its high integration with other solutions

What do you dislike most about this product?

Its little customization of the portal and the backup agent

What recommendations would you give to someone considering this product?

MSP365 Managed Backup is an excellent solution for protecting data in Microsoft 365 environments. It offers automatic and continuous backups, fast and easy recovery, and an intuitive interface for managing and restoring data. Ideal for maintaining the integrity of emails, documents and critical settings without hassle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ketan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Game changer, excellent product and easy to use.

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 is a robust solution for IT professionals and MSPs.

What is your favorite aspect of this product?

As an IT professional and MSP, I've relied on MSP360 Managed Backup for two years. The platform's intuitive interface provides a comprehensive overview of backed-up computers and servers, delivering the level of detail expected from a dedicated MSP.

What do you dislike most about this product?

The ability to remotely connect to devices directly from the portal, either through the browser or a dedicated application, is a game-changer for troubleshooting. Additionally, the option to execute PowerShell commands remotely enhances efficiency.

What recommendations would you give to someone considering this product?

Leveraging the remote access features, friendly interface and disaster recovery and file sync and share.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson R.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Intuitive and easy to use

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Its use only in a web environment

What is your favorite aspect of this product?

How intuitive it is

What do you dislike most about this product?

The low customization of the portal and its agents

What recommendations would you give to someone considering this product?

It is a simple platform, easy to use and has very good integrations, and what stands out most is its excellent support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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