What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Application Awareness
Backup of Cloud Based Data
Backup Monitoring and Reporting
Physical Backup for Multiple Platforms
Virtual Machine Backup
Replication for High Availability
File Explorer Granular Restore
Deduplication Implementation
Integration With Storage Arrays
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel
image-based backup wizard
file backup wizard
cloud storages
MSP360 Managed Backup Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Excellent software and service.
Likeliness to Recommend
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Respectful
Cons
- Less Performance Enhancing
Donald B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Product works great for MSP providers
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Customer Service, quick customer service, well balanced price.
What is your favorite aspect of this product?
Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,
What do you dislike most about this product?
more file restore options
What recommendations would you give to someone considering this product?
Great Product run a file back up aswell as a image and your golden
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Transparent
- Less Friendly Negotiation
Enrique T.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic support and constant innovation
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Support is the most important thing. They are different because they are always attentive to our requirements. Constant innovation is also valued.
What is your favorite aspect of this product?
Support and innovation
What do you dislike most about this product?
Some pricing policies
What recommendations would you give to someone considering this product?
We have been working with MSP360 for over 9 years and have had no issues. We highly recommend them for their support and constant innovation.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity