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MSP360 Managed Backup Logo Award Winner Product Badge
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MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Excellent software and service.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Respectful

Cons

  • Less Performance Enhancing

Donald B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Product works great for MSP providers

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Customer Service, quick customer service, well balanced price.

What is your favorite aspect of this product?

Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,

What do you dislike most about this product?

more file restore options

What recommendations would you give to someone considering this product?

Great Product run a file back up aswell as a image and your golden

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Transparent
  • Less Friendly Negotiation

Enrique T.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic support and constant innovation

Likeliness to Recommend

1 /10

What differentiates MSP360 Managed Backup from other similar products?

Support is the most important thing. They are different because they are always attentive to our requirements. Constant innovation is also valued.

What is your favorite aspect of this product?

Support and innovation

What do you dislike most about this product?

Some pricing policies

What recommendations would you give to someone considering this product?

We have been working with MSP360 for over 9 years and have had no issues. We highly recommend them for their support and constant innovation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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