Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
MSP360 Managed Backup Logo Award Winner Product Badge
MSP360 Managed Backup Logo Award Winner Product Badge
MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.0 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

Filter By

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

MSP360 is a great solution for MSPs

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Great for small businesses too

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luke S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

The most flexibility for the price point!

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

The level of experience in the market along with the amount of flexibility for internal decision-making.

What is your favorite aspect of this product?

It is an affordable option.

What do you dislike most about this product?

It is often changing name/look.

What recommendations would you give to someone considering this product?

Seriously consider it as an option,

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular MSP360 Managed Backup Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019