What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Performance Enhancing
- Inspires Innovation
- Altruistic
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security Operations Automation
Analyze Discovery Data
Analyze Activity Data
Event & Alert Management Automation
Operational Task Automation
Problem Management Automation
Data Visualization
Incident Management Automation
Machine Learning
Change Control Automation
Performance & Capacity Management Automation
Vendor Capability Ratings
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
New Relic Reviews
Thiago A.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
New Relic stands out with unique analytics
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic excels with real-time analytics, strong APM tools, and machine learning-driven insights, giving it an edge in proactive monitoring and observability.
What is your favorite aspect of this product?
My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.
What do you dislike most about this product?
The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.
What recommendations would you give to someone considering this product?
I recommend thoroughly exploring New Relic’s features through their documentation and trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization
Pros
- Enables Productivity
- Trustworthy
- Client Friendly Policies
- Fair
Hilary B.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Ideal solution for code analysis and monitoring
Likeliness to Recommend
What differentiates New Relic from other similar products?
With New Relic, we were able to reduce system load and fine-tune the auto-scaling capabilities of our Kubernetes clusters. Among the many excellent contemporary monitoring solutions on the market, Newrelic stands out.
What is your favorite aspect of this product?
The interface is great with very useful functions. When it comes to monitoring infrastructure, synthetic data, and application performance, New Relic has you covered.
What do you dislike most about this product?
Steeper learning curve to understand NRQL than third-party tag-based systems. Small businesses may find the product a bit expensive.
What recommendations would you give to someone considering this product?
The tools used before New Relic did not provide useful information and alarms were late or post hoc 99 percent of the time. Plus, the New Relic panels are fantastic and allow you to quickly focus on problem spots.
Pros
- Enables Productivity
- Security Protects
- Reliable
- Unique Features
Avinash Reddy N.
- Role: Finance
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
"Powerful Analytics, User-Friendly Interface."
Likeliness to Recommend
What is your favorite aspect of this product?
A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.
What do you dislike most about this product?
What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
