What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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1
Since last award
93 Plan to Renew
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2
Since last award
83 Satisfaction of Cost Relative to Value
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4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 90%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Pedro T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The best for tracking performance metrics
Likeliness to Recommend
What differentiates New Relic from other similar products?
An extremely easy-to-use interface and the great ability to customize charts, reports and follow-up metrics
What is your favorite aspect of this product?
Easy implementation and possibility to cross data, quickly and in real time. The number of possibilities allowed by New Relic to monitor the performance of sites hosted on our server is crucial for our business.
What do you dislike most about this product?
There is no strong enough reason not to like the product. There could be more integrations with external platforms, but it is not something really bad.
What recommendations would you give to someone considering this product?
it is necessary to have a team that knows how to analyze the data and organize the reports that the platform will make possible. Undoubtedly, with a qualified team, the benefits will be enormous for your business.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Joel m.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2023
Encouraging Performance Tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic has the right performance measuring extension, which is a functional procedure for safe development
What is your favorite aspect of this product?
New Relic is dynamic in setting the right functionality with the right security structures
What do you dislike most about this product?
New Relic has the appropriate features and they are all sustainable to make business growth
What recommendations would you give to someone considering this product?
New Relic has managed to deliver performance measuring system for enterpises
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Timo G.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Newrelic is expensive, better alternatives exist
Likeliness to Recommend
What differentiates New Relic from other similar products?
It is kind of the industry standard and its easy to adopt
What is your favorite aspect of this product?
Its easy to start and integrate with easily available docker images
What do you dislike most about this product?
The pricing
What recommendations would you give to someone considering this product?
Look at the other cheaper alternatives
Pros
- Caring
- Saves Time
- Client Friendly Policies
- Acts with Integrity
