What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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Since last award
93 Plan to Renew
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2
Since last award
83 Satisfaction of Cost Relative to Value
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4
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Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 89%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Sonakshi M.
- Role: Public Sector
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
A cloud-based platform for best applications.
Likeliness to Recommend
What differentiates New Relic from other similar products?
A cloud-based platform called New Relic One is ideal for building powerful applications. It is one of the best open, networked, and programmable observability systems, enabling teams to search, see, and understand everything. It is a data visualization tool that can display data in real-time. Due to its cloud-based architecture, we can understand and know every aspect of our applications from a single spot.
What is your favorite aspect of this product?
It can instantly identify societal stumbling blocks and consumption patterns by reaching back in time. It records all log data and may be used to find any problems with the apps right away, both on the front and back end. We can anticipate the system thanks to its alerts based on scenarios. New Relic, which offers us access to all the required data in one location, is simple to set up for the team and me.
What do you dislike most about this product?
When I click on a program, it sometimes takes a few minutes to load, so I have to wait. Other times, the reaction time should be shorter. Some issue reports may be more specific and simpler to identify. It takes time to find recent event facts on the dashboard.
What recommendations would you give to someone considering this product?
There should be two options for app alerts, one for feature notifications and the other for product announcements. I wish there were views in the database section that displayed throughput, slow queries, and total query traffic. The finest scattered tracing tool is New Relic's application performance monitoring, which also gives us a complete picture of backend operations and enables us to spot issues as soon as they arise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bhaskar Singh B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
New Relic Product Review
Likeliness to Recommend
What differentiates New Relic from other similar products?
New relic provide all solution for infrastructure and application monitoring. I love Application performance monitoring service of New Relic for code debugging and application improvement.
What is your favorite aspect of this product?
I love Application performance monitoring. its provide full details related to code issues and connectivity of application.
What do you dislike most about this product?
Logs dashboard not working properly and logs view format is not good.
What recommendations would you give to someone considering this product?
Highly recommended for application monitoring and graph views.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Khushal B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
New-Relic-Product-Review
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic APM service is very good in terms of application monitoring and bug finding. it also helps with the development state on graphs.
What is your favorite aspect of this product?
APM service is my favorite in new relic because it provides you full details of application data and where is connected like databases, cache, etc.
What do you dislike most about this product?
I'm facing issues while pushing logs in the new relic. and its logs view is also not good.
What recommendations would you give to someone considering this product?
Use New Relic for your application to improve performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
