What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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1
Since last award
93 Plan to Renew
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2
Since last award
83 Satisfaction of Cost Relative to Value
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4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 90%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Tiruthopu I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Best APM tool available but costly affair
Likeliness to Recommend
What differentiates New Relic from other similar products?
You can track and taking any kind of reports related your applications - you can take reports related to its performance and track it easily
What is your favorite aspect of this product?
The kind of different features it has to offer for us . We can track applications which are in production , development or testing environments , we can track them easily if configured Depending upon the kind of reports we take from it , we can take corrective decisions
What do you dislike most about this product?
Expensive tool
What recommendations would you give to someone considering this product?
Any company who wants to track their application deployed in different environments and want to make corrective and productive decisions then this is one of the best tool to have.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Nathaniel Z. J. P.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2021
Performance monitored
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic APM provides us with a solution to consistently track the performance and monitor the systems in our network. The implementation and log scarping phases are simple and quick
What is your favorite aspect of this product?
Ability to add alert conditions for NRQL queries or infra metrics and get alerted whenever the threshold is achieved or crossed
What do you dislike most about this product?
Logs are best viewed when exported and analyzed instead of going through the portal
What recommendations would you give to someone considering this product?
A much needed tool to track and monitor different systems under a single platform
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Allen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2021
APM and more
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic has enabled use to monitor our server and also other entity types with far better granularity and also alert the user in case any abnormality is detected
What is your favorite aspect of this product?
New Relic automatically tracks the error rates in the hosts and they can be further filtered according to the error class or host name. The Apdex score is also calculated in the dashboard which can be used to measure the stability of the servers
What do you dislike most about this product?
Query builders needs more GUI buttons which can help out the users while building the NRQL queries, a syntax corrector would also be useful
What recommendations would you give to someone considering this product?
A great APM tool to keep track of the entities hosted by the organisation and also quite useful during in depth analysis
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
