What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Error Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Server Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Manoj K.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2021
Expensive but worth having it in any organization
Likeliness to Recommend
What differentiates New Relic from other similar products?
Before new relic we used to depend upon free and some paid analytics tool to track our application deployed Live . But when we opted New relic and it became operational we used it various ways - mainly in tracking mobile applications performance which comprises of both iOS and Android - to keep a track of percentage usage - to check analytics - user demographics overview - user demographic details - Platform wise share, in checking which platform (Android , iOS ) user is using our mobile (Mobile and Tablets) application more - Check realtime data
What is your favorite aspect of this product?
- Different kind of reports which we can take from it and share with stakeholders / clients / customers - We have customized filters , using which we can pull desired reports . - Have great track of mobile application in live and everything is recorded in it
What do you dislike most about this product?
As far as I am aware of this product er shouldn't have any concerns with its working model. Because it is serving us in best possible manner
What recommendations would you give to someone considering this product?
- New relic is a expensive affair, start with any free version tool once you are familiar with that , you will automatically face challenges . Collect all the challenges and approach New relic support team and get all your doubts clarified . Explore new relic and check if it is feasible for your product. If yes go for it. Please do not jump, buy and start using it, as it is a expensive tool. Explore your product and make notes of your requirements and challenges . This will surely help you not only in buying New relic but any product for that matter .
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Sunil B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Effective application performance management tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
- As mobile application tester we face many challenges while testing any of the mobile applications. For example , a crash tester unable to reproduce , a crash report he unable to generate, want to view the application usage (analytics). For all such problems New Relic stands as solution and helps developers , testers as well as managers. - The kind of filters it gives us access too in extracting or viewing the right data. I think no other product has ever shown such high class
What is your favorite aspect of this product?
For developer:- All the crashes are registered here , when a tester shares the link of this , he can easily fix the problem which helps in saving great time for both tester and developer. For testers: Testers can benefit a lot and learn many things from it . Usually testers come across different crashes some they can take the logs. But for some of them its highly impossible to find/reproduce. During his case we can simply login into APM and grab the logs . For managers :- Viewing the usage data (geographically) using different filters they can analyze the product future and can take right decisions
What do you dislike most about this product?
New relic is a expensive , not everyone will show interest and buy it
What recommendations would you give to someone considering this product?
If you are a startup and have a funding to your project, then go for it and if you are a mid size company and deals with mobile application development , testing and maintenance and can afford then please go for it. Its very much easy to use New relic APM and its features are very helpful.
Pros
- Continually Improving Product
- Client's Interest First
- Generous Negotitation
- Transparent
Raman S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Mar 2021
A most powerful tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
Powerful Application performance manager
What is your favorite aspect of this product?
Has support for monitoring the software and databases that we use
What do you dislike most about this product?
Nothing as such at the moment with New relic
What recommendations would you give to someone considering this product?
Able to track how our business is growing
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Saves Time
