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New Relic

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Avleen K.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product with low cost

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

incident management and tracking with AI , Correlating incidents and finding under the single pane Defining SRE principles - SLI/SLA/SLO Cool Synthetic monitoring along with network tracing Drop Filters with NRQl support to reduce the cost of unwanted logs

What is your favorite aspect of this product?

Incident Tracking (MTTA , MTTR ) SRE - SLO/SLA Dashboarding and APM

What do you dislike most about this product?

Not as such as this is a complete monitoring solution for even multi cloud clients

What recommendations would you give to someone considering this product?

There are lot of plugins which help sre to find the expired APM agents , apps with no DT , No infinite tracing start using those cool plugins

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayank K.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic Tool with best Dashboarding and APM

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

APM - Includes Monitoring , live Java heap profiler , Live change tracking ( Deployments of apps and its dependent services under the hood ), After deployment changes happened in the system. Dashboarding - Really cool dashboards which can include user journey and System Health tracking Automated Alerts and self healing support

What is your favorite aspect of this product?

APM - Live Profiler , Deployments that happened in last time tracking Dashboarding - Can buid really cool dashboards Multi Cloud integration support AD integration with no hassle

What do you dislike most about this product?

Not as such

What recommendations would you give to someone considering this product?

Bit cheaper than other tools we have used and are there in Market Custom Metrics Integration to show the custom user journey and Build trend on top of that

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

Patricia .

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing APM tool to monitor applications.

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

New Relic monitors the underlying infrastructure that supports my apps, including servers, containers, and cloud services. It enables proactive management and troubleshooting by providing real-time visibility into resource consumption, network performance, and capacity planning. New Relic interfaces with a diverse set of technologies and platforms, including a variety of programming languages, cloud services, databases, and others. This enables organizations to gain complete insights across their whole technological stack.

What is your favorite aspect of this product?

One of my favorite aspects of New Relic is its broad and user-friendly observability platform. Because of its scalability, New Relic is appropriate for both small businesses and large enterprises. The platform is user-friendly, with straightforward dashboards and visualizations that help teams evaluate and understand complicated performance data.

What do you dislike most about this product?

There’s nothing I don’t like about it at this point. It delivers too much_ information for what I require, and I wish I could customize the reports to be more brief.

What recommendations would you give to someone considering this product?

New Relic is a must-have infrastructure monitoring platform that provides enterprises with an unprecedented amount of insight. Users can dive deep into their infrastructure and apps using New Relic, obtaining useful insights and fine-grained management. The platform’s free tier is astonishingly generous, granting access to important features without sacrificing functionality. The graphical user interface (GUI) is clear and intuitive, yet the amount of information given can be overwhelming (it took me a while to grasp it). However, once users become acquainted with the interface, they may effectively use its potential to optimize performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

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