
What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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Since last award
93 Plan to Renew
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2
Since last award
83 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 89%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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New Relic Reviews
Patricia .
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Amazing APM tool to monitor applications.
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic monitors the underlying infrastructure that supports my apps, including servers, containers, and cloud services. It enables proactive management and troubleshooting by providing real-time visibility into resource consumption, network performance, and capacity planning. New Relic interfaces with a diverse set of technologies and platforms, including a variety of programming languages, cloud services, databases, and others. This enables organizations to gain complete insights across their whole technological stack.
What is your favorite aspect of this product?
One of my favorite aspects of New Relic is its broad and user-friendly observability platform. Because of its scalability, New Relic is appropriate for both small businesses and large enterprises. The platform is user-friendly, with straightforward dashboards and visualizations that help teams evaluate and understand complicated performance data.
What do you dislike most about this product?
There’s nothing I don’t like about it at this point. It delivers too much_ information for what I require, and I wish I could customize the reports to be more brief.
What recommendations would you give to someone considering this product?
New Relic is a must-have infrastructure monitoring platform that provides enterprises with an unprecedented amount of insight. Users can dive deep into their infrastructure and apps using New Relic, obtaining useful insights and fine-grained management. The platform’s free tier is astonishingly generous, granting access to important features without sacrificing functionality. The graphical user interface (GUI) is clear and intuitive, yet the amount of information given can be overwhelming (it took me a while to grasp it). However, once users become acquainted with the interface, they may effectively use its potential to optimize performance.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First

Dhavan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Most reliable tool to monitor applications
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic is a very efficient, reliable, and simple-to-integrate tool with high-security standards that allows for constant monitoring in an application for failure and also allows measuring performance. New Relic offers comprehensive observability across the entire stack, including applications, infrastructure, and user experiences. It provides insights into metrics, logs, traces, and synthetic monitoring, allowing users to gain a holistic view of their system's performance and behavior. New Relic is known for its user-friendly interface and intuitive workflows. New Relic allows users to customize and extend their monitoring capabilities.
What is your favorite aspect of this product?
I like the way the new relic makes it simple to measure the performance of an application in real-time. It also makes it very simple to integrate it with the application and provides useful metrics about the application.
What do you dislike most about this product?
I think the new relic is a complete product for real-time monitoring which doesn't require any changes.
What recommendations would you give to someone considering this product?
I would highly recommend new relic to a business that wants to monitor their product in realtime with a highly reliable tool. It also makes it very easy to measure performance by providing insightful metrics.
Pros
- Trustworthy
- Efficient Service
- Fair
- Generous Negotitation

Jorge J. C.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2023
Friendly product for Dev teans apps
Likeliness to Recommend
What differentiates New Relic from other similar products?
Friendly adoption
What is your favorite aspect of this product?
Easy interpretation of metrics
What do you dislike most about this product?
Not support for all technologies and Operative Systems
What recommendations would you give to someone considering this product?
analyze that agents would be easy install and integration with you Multienviroment
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Efficient Service
Cons
- Wastes Time
- Vendor's Interest First
- Less Transparent