Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

Filter By

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

93 Plan to Renew

Down 2
Since last award

83 Satisfaction of Cost Relative to Value

Down 4
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
81%
Conflict Resolution:
85%
Strategy & Innovation:
89%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
12% Neutral
86% Positive

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

86

Non-Commodity Operating Systems

84

Application Metric Reporting

84

Error Reporting

84

Cloud/On-Prem/Hybrid Deployment

84

Code Performance Monitoring

84

Application Discovery

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

82

Business Value Created

82

Breadth of Features

81

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Vendor Support

73

New Relic Reviews

Patricia .

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing APM tool to monitor applications.

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

New Relic monitors the underlying infrastructure that supports my apps, including servers, containers, and cloud services. It enables proactive management and troubleshooting by providing real-time visibility into resource consumption, network performance, and capacity planning. New Relic interfaces with a diverse set of technologies and platforms, including a variety of programming languages, cloud services, databases, and others. This enables organizations to gain complete insights across their whole technological stack.

What is your favorite aspect of this product?

One of my favorite aspects of New Relic is its broad and user-friendly observability platform. Because of its scalability, New Relic is appropriate for both small businesses and large enterprises. The platform is user-friendly, with straightforward dashboards and visualizations that help teams evaluate and understand complicated performance data.

What do you dislike most about this product?

There’s nothing I don’t like about it at this point. It delivers too much_ information for what I require, and I wish I could customize the reports to be more brief.

What recommendations would you give to someone considering this product?

New Relic is a must-have infrastructure monitoring platform that provides enterprises with an unprecedented amount of insight. Users can dive deep into their infrastructure and apps using New Relic, obtaining useful insights and fine-grained management. The platform’s free tier is astonishingly generous, granting access to important features without sacrificing functionality. The graphical user interface (GUI) is clear and intuitive, yet the amount of information given can be overwhelming (it took me a while to grasp it). However, once users become acquainted with the interface, they may effectively use its potential to optimize performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Dhavan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Most reliable tool to monitor applications

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic is a very efficient, reliable, and simple-to-integrate tool with high-security standards that allows for constant monitoring in an application for failure and also allows measuring performance. New Relic offers comprehensive observability across the entire stack, including applications, infrastructure, and user experiences. It provides insights into metrics, logs, traces, and synthetic monitoring, allowing users to gain a holistic view of their system's performance and behavior. New Relic is known for its user-friendly interface and intuitive workflows. New Relic allows users to customize and extend their monitoring capabilities.

What is your favorite aspect of this product?

I like the way the new relic makes it simple to measure the performance of an application in real-time. It also makes it very simple to integrate it with the application and provides useful metrics about the application.

What do you dislike most about this product?

I think the new relic is a complete product for real-time monitoring which doesn't require any changes.

What recommendations would you give to someone considering this product?

I would highly recommend new relic to a business that wants to monitor their product in realtime with a highly reliable tool. It also makes it very easy to measure performance by providing insightful metrics.

Pros

  • Trustworthy
  • Efficient Service
  • Fair
  • Generous Negotitation

Jorge J. C.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Friendly product for Dev teans apps

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Friendly adoption

What is your favorite aspect of this product?

Easy interpretation of metrics

What do you dislike most about this product?

Not support for all technologies and Operative Systems

What recommendations would you give to someone considering this product?

analyze that agents would be easy install and integration with you Multienviroment

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Efficient Service

Cons

  • Wastes Time
  • Vendor's Interest First
  • Less Transparent

Most Popular New Relic Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171