What is NICE Robotic Process Automation?
The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
78 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE Robotic Process Automation?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Distributed Work
Concurrent Work
Exception Handling
Native AI
Performance Monitoring
Role-Based Access
Automation Apps
Action Logging
Sentiment Analysis
User Libraries
Real-Time Debugging
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of IT Administration
Vendor Support
Quality of Features
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
NICE Robotic Process Automation Reviews
Rabiul A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2022
Fantastic product
Likeliness to Recommend
What differentiates NICE Robotic Process Automation from other similar products?
Nice Robotic Process Automation (RPA) Software is a widely used technology, and many people are seeking innovative, top rated software solutions with ocr, machine learning, and custom automation. Other important factors to consider when researching alternatives to NICE Robotic Process Automation include user interface and tasks. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to NICE Robotic Process Automation, including UiPath RPA | Robotic Process Automation, Automation Any
What is your favorite aspect of this product?
The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.
What do you dislike most about this product?
Help documentation and support is limited. UI can be better.
What recommendations would you give to someone considering this product?
the biggest lesson I've learned from using NICE is about how having certain IT software can really enhance performance, and I had never really thought of it that way. We can use the system to get through to making a sale, but I never really thought that it could actually enhance the agents' thought process, their journey, and how they speak to customers. That's been a big lesson for me. In terms of advice, be open-minded. We just told them what we would like it to do, and went out there with a bit of a blue-sky thought process: If we could have anything, what would it do? And it turned out that it could do that, and we were quite amazed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Vendor Management
- Industry: Consulting
- Involvement: Vendor Management and Renewal
Submitted Mar 2022
Amazing product
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Transparent
- Helps Innovate
rohini m.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
A budget friendly RPA tool that has to evolve
Likeliness to Recommend
What differentiates NICE Robotic Process Automation from other similar products?
->Ability to build screen elements independently that can be used in other projects which saves time ->A very tidy control room to manage and control all the robot clients and the server
What is your favorite aspect of this product?
->The presence of presentation layer where you can design custom forms to get user data which is very much useful for assisted automation ->Also the the licensing cost seems to be less when compared to Uipath and Automation anywhere
What do you dislike most about this product?
->Not easy to some one without programming language to pick up and build automation solutions ->The user interface is bit complicated a developer has to search make an effort and fetch the required functions
What recommendations would you give to someone considering this product?
If you are looking for a low cost automation solution for your low to medium level complexity processes you can try this.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features