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What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
7
Since last award
96 Plan to Renew
Down
4
Since last award
84 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 84%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 85%
- Service Experience:
- 80%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Anti Malware Signature Detection
Patch Management
Endpoint Backup
Network Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Discovery
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
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NinjaOne Platform Reviews
Joshua D.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2024
Easy to use, at a great price.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
As a small shop, this gives us everything we need without having extra “bells and whistles” and at a great price.
What is your favorite aspect of this product?
Constant monitoring of devices.
What do you dislike most about this product?
Nothing I dislike. I am just waiting for them to implement their software repository.
What recommendations would you give to someone considering this product?
Definitely give it a try, especially if you are a small or medium sized business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jonah M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
NinjaOne is an amazing remote monitoring tool.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a robust platform that has drastically changed the way I give IT services to my clients. With Ninja, I can put all of my IT tools and management under one roof, making it exceedingly simple to keep track of all of my servers and workstations. Their support team is OUTSTANDING, providing prompt and useful responses to my inquiries. My account manager calls me personally to go through any issues and make sure everything is working smoothly. I particularly like how it may give a centralized platform for remote monitoring and management for enterprises.
What is your favorite aspect of this product?
My favorite element of Ninja One is the product’s community. The integrations are fantastic, the customer support is outstanding, and the Discord community is active and well. The company’s development of this product is truly transparent. This attracts my interest not only in the product but also in how I might use their integrations to better serve my organization. I truly like how effective the stuff is. It meets all of my RMM requirements, and interacting with their team is always a pleasure. They value customer feedback, as the product is continually evolving and improving.
What do you dislike most about this product?
While I appreciate the interface’s simplicity, particularly for RMM reasons, I believe there is space to improve the ticketing component. A smoother method for updating third-party apps would also be good, as I occasionally need to intervene manually.
What recommendations would you give to someone considering this product?
NinjaRMM provides a comprehensive remote monitoring and management solution that streamlines IT operations. Its benefits include real-time network health analytics, proactive issue resolution, and quick software deployment. The platform improves security by integrating patch management and antivirus software. Centralized control streamlines device management while increasing productivity. Customizable notifications provide rapid responses to key occurrences. Its reporting and analytics make data-driven decisions easier. Overall, this all-in-one solution improves operational efficiency, decreases downtime, and improves overall IT infrastructur
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Respectful
Stevvi M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
A Powerful RMM Solution
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a cloud-native platform for remote monitoring and management. It facilitates comprehensive features for endpoint management, automation, and support. It is extremely user-friendly, unlike its opponents. It does not demand complex on-premise setups or any additional onboarding. Making it favorable for us to deploy.
What is your favorite aspect of this product?
NinjaOne has a clean and intuitive user interface, making it accessible for even beginners. One with basic knowledge can navigate it, whereas other platforms get bloated and complex. It has quick and lightweight remote access. This means no external source is needed. Also, it is speedy, and trustworthy software, which does not slow down endpoints.
What do you dislike most about this product?
There is no built-in ticketing system on the NinjaOne platform. We have to integrate it with separate PSA tools. For example, Connect Wise Manage, and Autotask.
What recommendations would you give to someone considering this product?
NinjaOne is a strong RMM solution for IT teams and MASPs who want lightweight, and automation-friendly software to maximize its benefits, one should have a deep understanding of automation and reporting capabilities. So, take the help of given tutorials to get familiar with it.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
