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NinjaOne Platform
8.2 /10

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

Company Details


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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

92 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Saves Time
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 81

Patch Management

90

Remote Control

86

Real User Monitoring

84

Network Management

81

Mobile Device Management

81

Support for IoT Devices

79

Anti Malware Signature Detection

79

Remote NOC, SOC, Helpdesk Integration

79

Process Automation

79

Discovery

79

Endpoint Backup

77

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

86

Business Value Created

86

Ease of IT Administration

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Breadth of Features

82

Vendor Support

82

Ease of Implementation

82

Availability and Quality of Training

81

Ease of Customization

75

NinjaOne Platform Reviews

gunda s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Effective Enterprise management software

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Installing and deploying Ninja One without having to touch each individual endpoint was simple. It was quite simple to integrate the Ninja One into our system .

What is your favorite aspect of this product?

Managing PCs with manual overrides and applying additional rules is made simple with the help of the user friendly PC device management.

What do you dislike most about this product?

The only drawback I can think of is that, in terms of antivirus software, it does not currently offer Windows Defender integrations. Although their cloud backup service appears fantastic, it is just too costly for both our clients and us.

What recommendations would you give to someone considering this product?

If you are considering Ninja one it has all assets in one console and then some for far less money and with much easier licensing.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Respectful

Jonah M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

NinjaOne is an amazing remote monitoring tool.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne is a robust platform that has drastically changed the way I give IT services to my clients. With Ninja, I can put all of my IT tools and management under one roof, making it exceedingly simple to keep track of all of my servers and workstations. Their support team is OUTSTANDING, providing prompt and useful responses to my inquiries. My account manager calls me personally to go through any issues and make sure everything is working smoothly. I particularly like how it may give a centralized platform for remote monitoring and management for enterprises.

What is your favorite aspect of this product?

My favorite element of Ninja One is the product’s community. The integrations are fantastic, the customer support is outstanding, and the Discord community is active and well. The company’s development of this product is truly transparent. This attracts my interest not only in the product but also in how I might use their integrations to better serve my organization. I truly like how effective the stuff is. It meets all of my RMM requirements, and interacting with their team is always a pleasure. They value customer feedback, as the product is continually evolving and improving.

What do you dislike most about this product?

While I appreciate the interface’s simplicity, particularly for RMM reasons, I believe there is space to improve the ticketing component. A smoother method for updating third-party apps would also be good, as I occasionally need to intervene manually.

What recommendations would you give to someone considering this product?

NinjaRMM provides a comprehensive remote monitoring and management solution that streamlines IT operations. Its benefits include real-time network health analytics, proactive issue resolution, and quick software deployment. The platform improves security by integrating patch management and antivirus software. Centralized control streamlines device management while increasing productivity. Customizable notifications provide rapid responses to key occurrences. Its reporting and analytics make data-driven decisions easier. Overall, this all-in-one solution improves operational efficiency, decreases downtime, and improves overall IT infrastructur

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Respectful

Pooran C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Implementing, updating, and overseeing applications across multiple endpoints helps streamline the onboarding process, enhances support, and bolsters endpoint security. By identifying alterations in endpoint health and performance, you can generate alerts and tickets with detailed context, enabling proactive management.

What is your favorite aspect of this product?

NinjaOne is a remarkable remote monitoring tool that consolidates all IT tools and management functions in one place, greatly simplifying server and workstation tracking.

What do you dislike most about this product?

Occasional system interruptions requiring a restart can be inconvenient.

What recommendations would you give to someone considering this product?

NinjaOne is a remote support tool designed to enhance productivity, mitigate risk, and decrease IT expenses. While praised for its lightweight nature, user-friendly interface, and robust security, some users have reported issues with speed, navigation difficulties, and glitches in the mobile application

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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