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NinjaOne

NinjaOne Platform

8.2 /10

26 Reviews Write a Review

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

92 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 81

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Also Featured in...

Patch Management

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Remote Support

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NinjaOne Platform Reviews

Jason M.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

10 /10

Pros

Trustworthy
Client's Interest First
Helps Innovate
Reliable

Cons

Charges for Enhancements

Derek O.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Very feature rich platform. Excellent RMM.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

A very intuitive easy to use interface/environment

What is your favorite aspect of this product?

Efficient UI

What do you dislike most about this product?

No Bare metal backup capability

What recommendations would you give to someone considering this product?

I would not hesitate to encourage trialing this product

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Generous

Thomas R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Extremely useful tool!

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.

What is your favorite aspect of this product?

My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.

What do you dislike most about this product?

I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.

What recommendations would you give to someone considering this product?

I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

NinjaOne Platform

What is NinjaOne Platform?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

92 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Patch Management

Remote Support

NinjaOne Platform Reviews

Jason M.

Likeliness to Recommend

Pros

Cons

Derek O.

Very feature rich platform. Excellent RMM.

Likeliness to Recommend

Pros

Cons

Thomas R.

Extremely useful tool!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization