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NinjaOne

NinjaOne Platform

Composite Score

7.9 /10

CX Score

8.2 /10

34 Reviews Write a Review

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

10 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 7
Since last award

96 Plan to Renew

Down 4
Since last award

84 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 80%
Conflict Resolution:: 82%
Strategy & Innovation:: 85%
Service Experience:: 80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

9% Negative

4% Neutral

87% Positive

Pros

Reliable
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 78

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Endpoint Backup

Network Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Support

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Patch Management

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NinjaOne Platform Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Effective Service
Client Friendly Policies

Joshua D.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great functionality and even greater price!

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Easier to use OOO. Not much help is needed during implementation, launch, and onboarding.

What is your favorite aspect of this product?

Patch management

What do you dislike most about this product?

There is nothing to dislike this far. We are in our first year of use.

What recommendations would you give to someone considering this product?

Always compare to validate your needs, but this is going to give you the best bang for your buck.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Shahid a.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

An amazing RMM, patch management software

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ninja one is easy to setup and it has incredible feature sets with high performance of patch management to deployment.

What is your favorite aspect of this product?

There customer support is highly plus point for the ninja one which is so responsive and equally knowledgeable.

What do you dislike most about this product?

Sometimes the patches will not update or synchronize to the windows and providing a dark mode will increase user intuitiveness.

What recommendations would you give to someone considering this product?

This is the best and amazing software for patch management, Remote monitoring management, deployment. It is easy to setup and easy to use which as a centralized categorized dashboard. It's customer support is the best which clears your queries and helps you understanding it easily.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Latest Research

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

86 Likeliness to Recommend

Down 7 Since last award

96 Plan to Renew

Down 4 Since last award

84 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love NinjaOne Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

NinjaOne Platform Reviews

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

Pros

Joshua D.

Great functionality and even greater price!

Likeliness to Recommend

Pros

Shahid a.

An amazing RMM, patch management software

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Endpoint Backup

Network Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

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Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization