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What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
7
Since last award
96 Plan to Renew
Down
4
Since last award
84 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 84%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 85%
- Service Experience:
- 80%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Anti Malware Signature Detection
Patch Management
Endpoint Backup
Network Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Discovery
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Effective Enterprise management software
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Installing and deploying Ninja One without having to touch each individual endpoint was simple. It was quite simple to integrate the Ninja One into our system .
What is your favorite aspect of this product?
Managing PCs with manual overrides and applying additional rules is made simple with the help of the user friendly PC device management.
What do you dislike most about this product?
The only drawback I can think of is that, in terms of antivirus software, it does not currently offer Windows Defender integrations. Although their cloud backup service appears fantastic, it is just too costly for both our clients and us.
What recommendations would you give to someone considering this product?
If you are considering Ninja one it has all assets in one console and then some for far less money and with much easier licensing.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Respectful
Jason M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2022
Likeliness to Recommend
Pros
- Trustworthy
- Client's Interest First
- Helps Innovate
- Reliable
Cons
- Charges for Enhancements
Derek O.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2022
Very feature rich platform. Excellent RMM.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
A very intuitive easy to use interface/environment
What is your favorite aspect of this product?
Efficient UI
What do you dislike most about this product?
No Bare metal backup capability
What recommendations would you give to someone considering this product?
I would not hesitate to encourage trialing this product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Generous
