What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patch Management
Remote Control
Real User Monitoring
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Process Automation
Discovery
Endpoint Backup
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Vendor Support
Ease of Implementation
Availability and Quality of Training
Ease of Customization
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NinjaOne Platform Reviews
Lincoln E.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
NinjaOne is very innovative and improving
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.
What is your favorite aspect of this product?
I love the automation and that you can customize the automation to fit your specific needs
What do you dislike most about this product?
There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product
What recommendations would you give to someone considering this product?
Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zackery R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Easy to manage a lot of endpoints all in one place
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Ability to use not one, but 2 different remote access platforms
What is your favorite aspect of this product?
Ease of patch management for desktop and servers
What do you dislike most about this product?
I cant update common patch alerts on the org level
What recommendations would you give to someone considering this product?
Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Sean K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2021
Great Sales Experience, Simple Implementation.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
In my experience, NinjaRMM simplifies Remote Management and Maintenance quite a bit, when compared to other products/services from other Vendors. For those in need of a core set of features without all the fluff and countless unneeded features, NinjaRMM provides exactly that. It's a reasonably priced product which provides exactly what an organization of my size needs, and comes with a support staff second to none.
What is your favorite aspect of this product?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most.
What do you dislike most about this product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What recommendations would you give to someone considering this product?
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Respectful