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NinjaOne

NinjaOne Platform

Composite Score

7.9 /10

CX Score

8.2 /10

34 Reviews Write a Review

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

10 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 7
Since last award

96 Plan to Renew

Down 4
Since last award

84 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 80%
Conflict Resolution:: 82%
Strategy & Innovation:: 85%
Service Experience:: 80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

9% Negative

4% Neutral

87% Positive

Pros

Reliable
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 78

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Endpoint Backup

Network Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Support

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Patch Management

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NinjaOne Platform Reviews

Thomas R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Extremely useful tool!

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.

What is your favorite aspect of this product?

My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.

What do you dislike most about this product?

I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.

What recommendations would you give to someone considering this product?

I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lincoln E.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

NinjaOne is very innovative and improving

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.

What is your favorite aspect of this product?

I love the automation and that you can customize the automation to fit your specific needs

What do you dislike most about this product?

There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product

What recommendations would you give to someone considering this product?

Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zackery R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ability to use not one, but 2 different remote access platforms

What is your favorite aspect of this product?

Ease of patch management for desktop and servers

What do you dislike most about this product?

I cant update common patch alerts on the org level

What recommendations would you give to someone considering this product?

Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Latest Research

NinjaOne Platform

What is NinjaOne Platform?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

86 Likeliness to Recommend

Down 7 Since last award

96 Plan to Renew

Down 4 Since last award

84 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love NinjaOne Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

NinjaOne Platform Reviews

Thomas R.

Extremely useful tool!

Likeliness to Recommend

Pros

Lincoln E.

NinjaOne is very innovative and improving

Likeliness to Recommend

Pros

Zackery R.

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Endpoint Backup

Network Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization