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What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
7
Since last award
96 Plan to Renew
Down
4
Since last award
84 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 84%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 85%
- Service Experience:
- 80%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Anti Malware Signature Detection
Patch Management
Endpoint Backup
Network Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Discovery
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Bill H.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Oct 2021
A must have tool with Swiss Army Knife features.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
A huge difference was the inclusion of Teamviewer or Splashtop abilities, which reduced our spend on remote access costs to the point that it paid for itself- and that's before considering the inventory management and patching.
What is your favorite aspect of this product?
Remote access for support and for my users to access their desktops from home.
What do you dislike most about this product?
When Teamviewer changed heir licensing methods it sometimes is challenging to be able to connect easily.
What recommendations would you give to someone considering this product?
Use it everyday to keep an eye on unis that need patching or maybe running unsanctioned software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sean K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2021
Great Sales Experience, Simple Implementation.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
In my experience, NinjaRMM simplifies Remote Management and Maintenance quite a bit, when compared to other products/services from other Vendors. For those in need of a core set of features without all the fluff and countless unneeded features, NinjaRMM provides exactly that. It's a reasonably priced product which provides exactly what an organization of my size needs, and comes with a support staff second to none.
What is your favorite aspect of this product?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most.
What do you dislike most about this product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What recommendations would you give to someone considering this product?
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Respectful
Anupam M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"The best RMM at an unbelievable price".
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
There are several applications for this product. I'm genuinely astounded. I've tried various 'RMM' and have a lot of Group Policies! But this is incredible. Everything is in working order. It's simple, quick, and effective. I was hoped the rumours that one engineer could control hundreds of PCs were true - and they were! In addition, I submitted a feature request, and AJ - the VP of Product Development - responded within hours, stating that the functionality currently existed and demonstrating how to utilise it!
What is your favorite aspect of this product?
Ninja RMM has been installed in my environment for several months and has yet to disappoint me. We wanted a device that could patch endpoints that only connect to our network once in a while, and this was the perfect fit. It's simple to use and doesn't have any superfluous features. The remote connection to PowerShell or the command line is one of my favourite features. Their customer service is great, and new features are added on a regular basis.
What do you dislike most about this product?
There's nothing bad to say about it; it's absolutely fantastic.
What recommendations would you give to someone considering this product?
When looking for a suitable RMM, find the correct fit. Among all the games I tested, Ninja was by far the best. I needed something that was simple to use. Ninja has a lot of promise in the future, and I'm hoping that the changes I anticipate to see will validate my decision to stick with it.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
