Odoo Customer Reviews 2025 | SoftwareReviews

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Odoo

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

What is Odoo?

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Company Details

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Awards & Recognition

Odoo won the following awards in the Enterprise Resource Planning - Midmarket category

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2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Odoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Odoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 3
Since last award

92 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 86%
Conflict Resolution:: 88%
Strategy & Innovation:: 88%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Odoo?

0% Negative

12% Neutral

88% Positive

Pros

Respectful
Reliable
Efficient Service
Friendly Negotiation

Feature Ratings

Average 81

Service Management

Industry Specific Capabilities

Analytics and Reporting

Human Capital Management

Customer Relationship Management

Procurement Management

Supply Chain Management

BI and Performance Management

Job and Project Management

Accounting and Financial Management

Governance Risk and Compliance

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Enterprise

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View Odoo in this category (opens in a new tab)

Odoo Reviews

Qual A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Best suited for sales & resource management!

Likeliness to Recommend

7 /10

What differentiates Odoo from other similar products?

Odoo has bundled smart APIs to integrate with third party applications. It offers easy customization in all the modules. Can be accessed through any device. In Odoo, POs can be linked directly with receipts & inventory. It is highly efficient in removing redundancies.

What is your favorite aspect of this product?

Odoo is a flexible platform and delivers arrays of embedded application. It's ERP is easier to understand & cheaper to customize. It helps us organize sales activities, track leads, close deals and get accurate forecasts.

What do you dislike most about this product?

Slower navigation in email marketing workflows. Most of the modules have a steep learning curve. Localization & non translation issues exist in most modules. Various free add-ons have now been converted to paid offerings.

What recommendations would you give to someone considering this product?

Implementation must be done with the vendor support.

Pros

Respectful
Acts with Integrity
Helps Innovate
Reliable

Cons

Slower Product Innovation
Commodity Features
Wastes Time

A.K.M Mahmudul I.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic Product but difficult to integrate

Likeliness to Recommend

6 /10

What differentiates Odoo from other similar products?

Odoo is free ERp and it has all the basics features.

What is your favorite aspect of this product?

Supply chain management

What do you dislike most about this product?

Difficulty with integration with other software

What recommendations would you give to someone considering this product?

If odoo is stand alone software

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Cons

Under Delivered

Younes B.

Role: Consultant
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Cut your ERP unnecessary costs and use Odoo

Likeliness to Recommend

10 /10

What differentiates Odoo from other similar products?

It's open source software. And very easy to customize.

What is your favorite aspect of this product?

Ite's minimalist design and UI.

What do you dislike most about this product?

None as far as I know.

What recommendations would you give to someone considering this product?

You don't need to implement a costly ERP to run your business. If you have a tight budget go with Odoo first. Especially for industries that need a lot of customization in its tech stack like agriculture.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Odoo

What is Odoo?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Odoo Ratings

89 Likeliness to Recommend

Up 3 Since last award

92 Plan to Renew

Up 1 Since last award

84 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Odoo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Enterprise

Odoo Reviews

Qual A.

Best suited for sales & resource management!

Likeliness to Recommend

Pros

Cons

A.K.M Mahmudul I.

Fantastic Product but difficult to integrate

Likeliness to Recommend

Pros

Cons

Younes B.

Cut your ERP unnecessary costs and use Odoo

Likeliness to Recommend

Pros

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Title

Up 3
Since last award

Up 1
Since last award

Up 2
Since last award

Feature Ratings

Service Management

Industry Specific Capabilities

Analytics and Reporting

Human Capital Management

Customer Relationship Management

Procurement Management

Supply Chain Management

BI and Performance Management

Job and Project Management

Accounting and Financial Management

Governance Risk and Compliance

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement