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Onfleet Inc

Onfleet

Composite Score

6.7 /10

CX Score

6.5 /10

5 Reviews Write a Review

What is Onfleet?

Onfleet is the trusted last mile delivery solution for thousands of companies across dozens of industries including food and beverage, retail, e-commerce, furniture, pharmacy and more.

Company Details

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Onfleet Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

85 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Onfleet?

0% Negative

0% Neutral

100% Positive

Pros

Efficient Service
Reliable
Includes Product Enhancements
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 79

Mobile

Scheduling

Driver Management

Fleet Management

Route Optimization

Route Planning

CRM Integration

GPS Tracking

Load Optimization

Analytics and Reporting

Fuel Management

Vendor Capability Ratings

Average 79

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Onfleet Reviews

Erik j.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Onfleet Review.

Likeliness to Recommend

10 /10

What differentiates Onfleet from other similar products?

Good customer service. Saves time. Simple interface. User friendly.

What is your favorite aspect of this product?

Saves time. User friendly. Good customer service.

What do you dislike most about this product?

No negative feedback.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Ashleigh B.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great, but glitches alot.Need more troubleshooting

Likeliness to Recommend

5 /10

What differentiates Onfleet from other similar products?

Dual integration with 3rd party software

What is your favorite aspect of this product?

Not many. It glitched too many times

What do you dislike most about this product?

Glitching during crucial moments of delivery scheduling

What recommendations would you give to someone considering this product?

Have a better bandwidth internet connection

Pros

Reliable
Includes Product Enhancements

Cons

Less Caring
Inhibits Innovation
Slower Product Innovation

Latest Research

Onfleet

What is Onfleet?

Company Details

Need Assistance?

Onfleet Ratings

89 Likeliness to Recommend

85 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Onfleet?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Fleet Management Includes vehicle financing, maintenance and tracking, drive and speed management, fuel management, and inventory.

Route Optimization Includes route logistics, fuel efficiency and conservation, and real-time traffic assessment.

Route Planning Includes assigned territories, daily and multi-day route planning, toll costs, and route modeling.

CRM Integration Includes deep, seamless integration with CRM data and features.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Load Optimization Includes freight planning, cargo management, and load logistics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Onfleet Reviews

Erik j.

Onfleet Review.

Likeliness to Recommend

Pros

Ashleigh B.

Great, but glitches alot.Need more troubleshooting

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Mobile

Scheduling

Driver Management

Fleet Management

Route Optimization

Route Planning

CRM Integration

GPS Tracking

Load Optimization

Analytics and Reporting

Fuel Management

Vendor Capability Ratings

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration