What is OpenText Extended ECM?
OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceOpenText Extended ECM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on OpenText Extended ECM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OpenText Extended ECM?
Pros
- Acts with Integrity
- Reliable
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Permissions Management
Search
ECM Document Management
Workflow Process Automation
Mobile
Collaboration
File Approvals Esignatures
Capture Channels
Ediscovery Audit Trail
File Conversion
Metadata Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Vendor Support
OpenText Extended ECM Reviews
Guilherme M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Game changer tool for your business, but pricey.
Likeliness to Recommend
What differentiates OpenText Extended ECM from other similar products?
The power of the tool for searching documents based on content + personalized metadata.
What is your favorite aspect of this product?
The smart view makes the software usability unique. With a simple training, any person in the company can take the best from Extended ECM and save hardwork, focusing what really matters.
What do you dislike most about this product?
Configuration could be more simple. The classic view interface could save more clicks and facilitate the usage of the variables.
What recommendations would you give to someone considering this product?
When describing the process needed, mainly in workflows, specify exactly what you need and what needs to be done. Any unnecessary steps that won’t be used for your employee can cause performance problems.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Saves Time
Cons
- Charges for Enhancements
- Vendor Friendly Policies
Subrahmanyam S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
"Efficient and Comprehensive ECM - OpenText ECM"
Likeliness to Recommend
What differentiates OpenText Extended ECM from other similar products?
OpenText Extended ECM stands out from other similar products due to its comprehensive approach to enterprise content management. Unlike some competitors that focus solely on document storage and retrieval, OpenText Extended ECM offers a broader and more integrated solution. It seamlessly integrates with various business applications, such as ERP and CRM systems, providing a unified platform for managing content across the entire organization.
What is your favorite aspect of this product?
The product's ability to connect and work harmoniously with other business applications, such as ERP and CRM systems, streamlines workflows and enhances overall productivity. The convenience of having all enterprise content managed in one platform and the ease of collaboration across departments are also highly valued by users. Furthermore, the robust security features and compliance support add to the product's appeal, making it a reliable choice for organizations handling sensitive data.
What do you dislike most about this product?
User Interface: While the product offers a wide range of features, some users find the user interface to be somewhat dated and less intuitive compared to more modern ECM solutions. Performance: In certain cases, users have experienced performance issues, especially with large data sets or complex workflows. Improvements in performance optimization could enhance the user experience. Licensing and Cost: OpenText Extended ECM is known to be a robust enterprise solution, but it can come with a higher upfront cost and licensing fees. This might make it less suitable for smaller organizations with limited budgets.
What recommendations would you give to someone considering this product?
Seek User Feedback and References: Talk to current users of OpenText Extended ECM to gain insights into their experiences and challenges with the product. Request references from the vendor and contact other organizations that have implemented the solution. Check Vendor Support and Updates: Ensure that the vendor offers reliable customer support and provides regular updates and enhancements to the product. Regular updates are crucial for addressing security vulnerabilities and improving functionality.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Muddassar I.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
Seamless content managment solution
Likeliness to Recommend
What differentiates OpenText Extended ECM from other similar products?
OpenText Extended ECM stands out from other similar products with its comprehensive integration capabilities, industry-specific solutions, advanced search and retrieval, and flexible deployment options
What is your favorite aspect of this product?
Workflow development
What do you dislike most about this product?
Document Templates development
What recommendations would you give to someone considering this product?
Before implementing OpenText Extended ECM, carefully assess your organization's content management needs, integration requirements, and scalability, while ensuring the platform aligns with industry standards and provides adequate training and support
Pros
- Includes Product Enhancements
- Continually Improving Product
- Reliable
- Effective Service
