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Christensen Computer Company Inc

OpTIME

Composite Score

4.9 /10

CX Score

5.5 /10

16 Reviews Write a Review

What is OpTIME?

Part of CCCTIME, the OpTIME® module is designed to streamline operations and increase productivity and efficiency. Includes: Front Desk, Membership, Program Management, Child Care, Sports Scheduling, Scholarships, Fundraising, Attendance Tracking and Reporting.

Company Details

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OpTIME Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpTIME.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

54 Likeliness to Recommend

70 Plan to Renew

65 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+36 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpTIME?

37% Negative

19% Neutral

44% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Transparent

Cons

Slower Product Innovation
Commodity Features
Less Effective Service

Feature Ratings

Average 53

Membership Management

Multi Channel Support

Program Management

Account and Contact Management

Accounting and Financial Management

Registration Management

Mobile Customer Care

Customer Self Service Capabilities

Event Management

Marketing Analytics

Fundraising Management

Vendor Capability Ratings

Average 52

Latest Research

OpTIME

What is OpTIME?

Company Details

Need Assistance?

OpTIME Ratings

54 Likeliness to Recommend

70 Plan to Renew

65 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+36 Net Emotional Footprint

How much do users love OpTIME?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Fundraising Management Includes donation tracking, receipt generation, and campaign management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Title

Feature Ratings

Membership Management

Multi Channel Support

Program Management

Account and Contact Management

Accounting and Financial Management

Registration Management

Mobile Customer Care

Customer Self Service Capabilities

Event Management

Marketing Analytics

Fundraising Management

Vendor Capability Ratings

Vendor Support

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness