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Optimove

Optimove

Composite Score
7.1 /10
CX Score
7.1 /10
Category
Optimove
7.1 /10

What is Optimove?

Optimove is a Relationship Marketing Hub powered by a combination of advanced customer modeling, predictive micro-segmentation and campaign automation technologies. Customer marketers and retention experts use Optimove to understand their customers’ needs and wants, automate the delivery of emotionally intelligent interactions with them across multiple channels and optimize their efforts, ultimately improving every customer metric. Optimove’s technologies are rolled into an intuitive Web user interface, making it easy for marketers to excel at their craft.

Company Details


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Awards & Recognition

Optimove won the following awards in the Customer Data Platform category

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Optimove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimove?

6% Negative
6% Neutral
88% Positive

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Omnichannel Integration

88

Dashboards, Analytics and Reporting

87

CRM Integration

86

Data Aggregation

85

Behavioral Triggers

85

Data Security

84

Real Time Capabilities

83

Data Enrichment

82

Vendor Capability Ratings

Average 83

Breadth of Features

87

Availability and Quality of Training

86

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Implementation

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Optimove Reviews

Barnes' B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Optimove is an all in one complete package

Likeliness to Recommend

10 /10

What differentiates Optimove from other similar products?

Our trusty business partner has recommended the multi-channel platform Optimove to us. Thankfully, it exceeds our expectations. We weren't anticipating it to be such a great all-in-one platform that can assist us handling many things under one roof. We adore this tool's adaptability and how simple it is to use.

What is your favorite aspect of this product?

We may use analysis to provide brilliant insights and intelligent marketing strategies to advance corporate objectives. As quickly as a campaign is over, we have pertinent data on both campaign delivery and effectiveness. The platform is regularly developing in order to satisfy the demands of its users. Given the versatility of the parameters that may be included into the platform, it is a straightforward tool that can be used at any level, from beginner to expert.

What do you dislike most about this product?

The fact that not all integrations are as flawless as they might seem at first may go without speaking. Development work can be labor-intensive with so many out-of-the-box connectors. Once a mail or activity template has been used, it cannot be deleted. It's sort of frustrating, but eventually you can find a nice list.

What recommendations would you give to someone considering this product?

We receive more from our current clients than we could have ever imagined. As our clients progress through to the pipeline, this platform lets us better understand them and helps users establish improvements where they are needed. When you are building up additional leads, things like action triggers are incredibly beneficial. In terms of segmentation modification, it is highly flexible. Setting up single-channel or multi-channel campaigns is simple.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It studies and analyzes potential customers

Likeliness to Recommend

9 /10

What differentiates Optimove from other similar products?

This platform and specialists in AI, IT; BI, from its database of unique contacts creates and analyzes reports of your customers, their sales, their performance, manages from that data the campaigns, the channels where to position, communication, presents your marketing strategies through multichannel or email, studies your customers in detail, segments them to determine which are potential customers and which are not; all this in order to streamline processes and save time and costs to the company.

What is your favorite aspect of this product?

This platform from the combination of its marketing strategies, AI, IT and BI specialists drive revenue growth, cost management, functionality and product performance within the web and cloud. AI, IT and BI specialists drive and promote innovations within the company. The preparation, delivery and follow-up of marketing campaigns is promoted through email. Integrate customer data to democratize access to each customer so that their owners can view their data from a central platform.

What do you dislike most about this product?

The platform takes a long time to find suitable offers, it requires a lot of time from developers (programmers).

What recommendations would you give to someone considering this product?

It is a platform that allows online companies in the sectors of retail, gaming, financial technology, services, applications, etc., from a combined study between specialists in AI, IT, and BI and marketing strategies, to grow the business of potential and non-potential customers, from making decisions in real time, adequate, efficient, sustainable, scalable, reliable, among others. Customers will get continuous, reliable and effective information about their product and business history.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maverick C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It's an easy-to-use tool for beginners

Likeliness to Recommend

8 /10

What differentiates Optimove from other similar products?

Optimove's data analysts will examine your client database and create a personalized Optimove client profile for your company. This provides exceptionally high prediction reliability for any sort of company, as well as completely appropriate persona-based categorization. Simple to use tool that gives me complete control of each of our marketing efforts.

What is your favorite aspect of this product?

Any interactions, including those with your developer tools, are simple and well-documented. You may tailor it to your requirements, customers, or simply for your convenience. Innovative concepts are frequently introduced, and the Optimove staff is doing their utmost to make their clients' lives simpler and to take into account their needs; however, it is not very popular.

What do you dislike most about this product?

There is no fault in the data updating of a real-time customer. Furthermore, often it takes a very long time for Optimove to execute changes - their BI staff is probably quite busy. Bugs and errors occurred, as they do with every other tool. In any case, I would suggest it to any business.

What recommendations would you give to someone considering this product?

It's an easy-to-use tool for beginners to expert users, with plenty of opportunity for creativity thanks to the network's versatility in criterion integration.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Caring
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