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What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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Get AssistanceOracle CX Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Security Protects
- Respectful
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Oracle CX Sales Reviews
James C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Simple workplace tool that boost sales
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Products are simple to market. Easy to create a customer center and customers. Monitoring the selling process from marketing through customer order. Create reports and analytics for prospects, sales, and maintenance requests. Strong integration with some other Oracle services and third-party applications.
What is your favorite aspect of this product?
We utilize it in entire business of sales process, beginning with marketing, leads, and prospects and ending with selling products or services. We also assist use service order component in handling client requests and resolving them as reports. In addition, creating future plans to expand the business's performance. Creating unique solutions and combining them with existing systems such as banking facilities and others.
What do you dislike most about this product?
Including tabular views within pages. Handle fields such as hidden, updates, necessary in a speedier manner, which really is currently sluggish. Don't forget to include contact data in custom entities.
What recommendations would you give to someone considering this product?
Oracle CX is really the finest in the industry for Sales and Support, particularly when it comes to interfacing with other platforms. This has a reliable and large repository which can manage a large amount of data. It collects and organizes all client, accounts, prospect, opportunity, and service management statistics in one location.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Client's Interest First
Jasmine C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A tool that empowers you to close more deals
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
The tool has an automatic configuration process that has a built-in optimal product mix service. Which enables you to generate sales irrespective of market scenarios. The tool is also supported on all platforms with customer support available on the go. The assets also include a document designer, a contract management panel, and language flexibility with electronic signatures.
What is your favorite aspect of this product?
The program is very helpful in engaging the customers and keeping a record of every client and its related activities. The tool also provides an integrated system of Customer relationship management (CRM), Digital Commerce/ Ecommerce integration with oracle, Enterprise resource planning integration along with web assistance and services.
What do you dislike most about this product?
Urgent support is not available there is usually a delay from 24 to 48 hrs for proper rectification of your problem. The tool is effective only during the initial engagement stage after some time and data compiled there is not much of a benefit. The UI is very basic and dull with a lot of navigation expertise required to run the tool effectively.
What recommendations would you give to someone considering this product?
Easy to use with a real-time sales performance indicator.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Saves Time
Jose R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A tool that empowers you to close more deals
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
The tool has an automatic configuration process that has a built-in optimal product mix service. Which enables you to generate sales irrespective of market scenarios. The tool is also supported on all platforms with customer support available on the go. The assets also include a document designer, a contract management panel, and language flexibility with electronic signatures.
What is your favorite aspect of this product?
The program is very helpful in engaging the customers and keeping a record of every client and its related activities. The tool also provides an integrated system of Customer relationship management (CRM), Digital Commerce/ Ecommerce integration with oracle, Enterprise resource planning integration along with web assistance and services. Easy to use with a real-time sales performance indicator.
What do you dislike most about this product?
Urgent support is not available there is usually a delay from 24 to 48 hrs for proper rectification of your problem. The tool is effective only during the initial engagement stage after some time and data compiled there is not much of a benefit.
What recommendations would you give to someone considering this product?
Mobile support and usability have made the tool very useful when you are on the go but the system is very slow and is unable to cope with real-time data. Data Import and Export Features should also be included for better feasibility. The tool also lacks API integration which should allow it to connect with other related programs.
Pros
- Effective Service
- Respectful
- Client's Interest First
- Helps Innovate
