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Oracle

Oracle CX Sales

Composite Score

8.5 /10

CX Score

8.7 /10

169 Reviews Write a Review

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative

6% Neutral

88% Positive

Pros

Security Protects
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 82

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Oracle CX Sales Reviews

David L.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Worthwhile Consideration for CRM

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales is one of many products from Oracle. Other companies that provide similar products focus only on those products which may offer different features or customizations more suitable to your organization.

What is your favorite aspect of this product?

There is a lot of potential with the product's capabilities.

What do you dislike most about this product?

Integrations with other products are not as simple as you might expect.

What recommendations would you give to someone considering this product?

Oracle CX Sales can offer a lot to your organization, but make sure it is a good fit. I would definitely recommend comparing multiple products to ensure you choose the best one for your specific needs.

Pros

Includes Product Enhancements
Reliable
Caring
Acts with Integrity

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Len M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great customer support for out team.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

We are able to customize many of the features to make it more specific to our industry.

What is your favorite aspect of this product?

Customization and intuitiveness

What do you dislike most about this product?

Pretty pricey

What recommendations would you give to someone considering this product?

Take the time to make sure it is right for your business.

Pros

Trustworthy
Respectful
Fair
Security Protects

Bhupendra M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and continuously improving product

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Ease of use: Product is very easy to customize. I have seen even business users making small changes in code or page layouts directly. So, it works perfect if business requirements are simple. IT admin cost and time to move easy changes into mainline is shortened.

What is your favorite aspect of this product?

Ease of customization. Rich search and analytics features.

What do you dislike most about this product?

Complex UI customization ( support of CSS, HTML) is not built natively. You have to use collaborative tool like VBCS etc...Analytics joins are still tricky and can be made better or more user friendly. Security can still be demoralized and made better.

What recommendations would you give to someone considering this product?

It will depend on type of customizations, criticality of systems, security/reports needs.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Latest Research

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oracle CX Sales Reviews

David L.

Worthwhile Consideration for CRM

Likeliness to Recommend

Pros

Cons

Len M.

Great customer support for out team.

Likeliness to Recommend

Pros

Bhupendra M.

Easy to use and continuously improving product

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training