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Oracle

Oracle CX Sales

Composite Score

8.2 /10

CX Score

8.4 /10

169 Reviews Write a Review

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative

6% Neutral

88% Positive

Pros

Security Protects
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 82

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Oracle CX Sales Reviews

Erika G.

Role: Human Resources
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2020

This was great surgery accurate of the software

Likeliness to Recommend

1 /10

What differentiates Oracle CX Sales from other similar products?

I think they are similar in services

What is your favorite aspect of this product?

Makes my job more efficient easy to use anyone can catch on

What do you dislike most about this product?

Nothing everything works well

What recommendations would you give to someone considering this product?

It helps do any and all things you need it to do

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Camille D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

once youm learn it it does save time

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

it populates other pages

What is your favorite aspect of this product?

the mobile usgae

What do you dislike most about this product?

its techy and there is learning curve

What recommendations would you give to someone considering this product?

I would recomened to other businesss

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Overall easy to use and helpful

Likeliness to Recommend

8 /10

Pros

Unique Features
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Wastes Time

Latest Research

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oracle CX Sales Reviews

Erika G.

This was great surgery accurate of the software

Likeliness to Recommend

Pros

Camille D.

once youm learn it it does save time

Likeliness to Recommend

Pros

Overall easy to use and helpful

Likeliness to Recommend

Pros

Cons

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training