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What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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Get AssistanceOracle CX Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Security Protects
- Respectful
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Oracle CX Sales Reviews
Anoop C.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Sales planning and managing performances are good
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales was a breath of fresh air, considering we got a 360 overview of customer data in one place. Configuring products and improving collaboration with customers, Pricing and quote management are some of the best features. Ease integration with tools like Salesforce CRM.
What is your favorite aspect of this product?
Some features are complex to use for new sales team members and require some user training; hence the product can be more intuitive. Have to improve the UI interface and Dashboard accuracy.
What do you dislike most about this product?
The UI/UX and feature set can be complex for beginners and those who haven’t experienced an entire sales lifestyle. The product has a lot of intricacies and has to be carefully used so that data is not corrupted and the flow of information is accurate.
What recommendations would you give to someone considering this product?
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Industry Specific Role
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2022
Easy to use and implement. Powerful reporting.
Likeliness to Recommend
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Shubham S.
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted Dec 2022
One of the most effective and practical products.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales offers great features along with customisation. The customer suport of this software is excellent.
What is your favorite aspect of this product?
The customisation features that comes with handy options of modern features
What do you dislike most about this product?
I did not find anything that you can single out but if you really want skin out of it, the price could be more aggressive.
What recommendations would you give to someone considering this product?
The product is great, comes with many flawless features and great customer support. Some people can feel the Price of the software is high but you can take it considering great customer support and good amount features in it.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
