This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Pandorabots Inc

Pandorabots

Composite Score

7.0 /10

CX Score

6.8 /10

5 Reviews Write a Review

What is Pandorabots?

Pandorabots offers a wide spectrum of services to meet your businesses needs, from DIY solutions to fully turnkey chatbot development, to everything in between.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Pandorabots Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pandorabots?

0% Negative

8% Neutral

92% Positive

Pros

Fair
Helps Innovate
Continually Improving Product
Efficient Service

Cons

Security Frustrates
Less Performance Enhancing

Feature Ratings

Average 90

Voice or Text Input

100

Scheduled Availability

100

Application Programming Interface

Natural Language Processing

Translation

Knowledgebase

Integration With CRM

Workflow Processing

Learning and Adaptability

Leads Generation

Wayfinding

Vendor Capability Ratings

Average 77

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Pandorabots Reviews

Samuel T.

Role: Student Academic
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy-to-use product. I love it.

Likeliness to Recommend

9 /10

What differentiates Pandorabots from other similar products?

Pandorabots is so easy to use.

What is your favorite aspect of this product?

The general functionality of product which improves makes productivity.

What do you dislike most about this product?

I do not dislike anything about the product.

What recommendations would you give to someone considering this product?

The product is efficient and it improves productivity.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Luis A.

Role: Information Technology
Industry: Telecommunications
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Pandorabots from other similar products?

tool administration

What is your favorite aspect of this product?

the scope you have of the information

What do you dislike most about this product?

I would add a little more detection functionality

What recommendations would you give to someone considering this product?

It is an easy tool to use

Pros

Respectful
Helps Innovate
Continually Improving Product
Efficient Service

Richard Y.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Bot up and running NOW

Likeliness to Recommend

10 /10

What differentiates Pandorabots from other similar products?

Has created a simple way to implement mundane tasks with minimal interaction, get up and running now.

What is your favorite aspect of this product?

easy to use help system

What do you dislike most about this product?

gaining access to the dev tools is sometimes a bit tricky

What recommendations would you give to someone considering this product?

The developers, managers of this site are considered the best in the industry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Pandorabots

What is Pandorabots?

Company Details

Need Assistance?

Pandorabots Ratings

86 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Pandorabots?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Pandorabots Reviews

Samuel T.

Easy-to-use product. I love it.

Likeliness to Recommend

Pros

Luis A.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Richard Y.

Bot up and running NOW

Likeliness to Recommend

Pros

Title

Feature Ratings

Voice or Text Input

Scheduled Availability

Application Programming Interface

Natural Language Processing

Translation

Knowledgebase

Integration With CRM

Workflow Processing

Learning and Adaptability

Leads Generation

Wayfinding

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Usability and Intuitiveness