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Pendo Logo Award Winner Product Badge
Pendo Logo Award Winner Product Badge
Pendo.io, Inc.

Pendo

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Pendo
8.2 /10

What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details


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Awards & Recognition

Pendo won the following awards in the Product Management category

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
97%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

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1% Negative
0% Neutral
99% Positive

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 89

Product Management

93

ALM Integration

92

Workflow Management

92

Backlog Management

91

Feature Management

90

Release Planning

90

Idea Management

82

Visual Roadmap

81

Vendor Capability Ratings

Average 87

Business Value Created

94

Ease of Implementation

92

Product Strategy and Rate of Improvement

92

Quality of Features

91

Ease of Data Integration

91

Availability and Quality of Training

88

Breadth of Features

87

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

80

Vendor Support

80

Pendo Reviews

Carolina S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

More accurate product data

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

It is quite complete unlike other tools that work with similar characteristics, this system allows you to have data on the products but in addition to that it offers a customer service for better internal operations, also the interface of this solution is quite configurable and quick to understand even for those who don't know it

What is your favorite aspect of this product?

What I like is that it has a system that allows real-time data on customer behavior with the applications, as well as allows data on trends throughout all time, it is a tool with functions quite developed and reliable for those who require a system that is also configurable to the brand

What do you dislike most about this product?

There are no efforts that have not gone well, I like it and for the moment I have no criticism

What recommendations would you give to someone considering this product?

It allows to have data of the experiences that the products generated in the consumers, in order to have more precise data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Dallas G.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Good program for data analysis.

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

It's different from other programs since it can be seamlessly integrated into an organization's preexisting online and mobile applications without modifying the code.

What is your favorite aspect of this product?

The platform is quite user-friendly as most tasks can be accomplished through its user interface tools. Additionally, it offers robust customization options through the use of JavaScript. I appreciate the capability to monitor the usage of our applications and the acceptance of new features through measurable data points. This information can be utilized to either reinforce or adjust our roadmap decisions. The ease of creating user-facing guides is a significant advantage.

What do you dislike most about this product?

Although Pendo interacts with a wide variety of useful programs, there may be specialized integrations that users would appreciate more if they were made available.

What recommendations would you give to someone considering this product?

Intuitive platform user interface makes this program simple to learn and use; hence, my recommendation. In addition, I have found the customer service crew to be responsive and helpful whenever I have needed assistance.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Maria C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

The Ultimate Platform for Product Manager

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

Its powerful product analytics, in-app guidance, cross-functional integration into one platform, and feedback collection are some of the key differentiators. It is a user-centric product that tracks the behavior of the customers and aware the product manager with the sentiments of the users and their level of engagement to guide them in listing their needs.

What is your favorite aspect of this product?

Its in-app guidance and messaging features are my favorite while working. With the help of these tools, I can deliver personalized, tooltips, and content-sensitive tips, and can go through them straightaway within the product experience. It empowers us to onboard new users, features adaptation, and can help users simplify complex steps while working. All these are done smoothly without disturbing the flow of work.

What do you dislike most about this product?

Ironically, Pendo is great for helping onboard users and has robust analytical capabilities. It marks itself as no-code software. Also, its in-app guidance tools are efficient and greatly supportive. It offers very basic and user-friendly functionalities thus offering ease to its users at every end.

What recommendations would you give to someone considering this product?

If you are looking for extensive software for in-depth analytical capabilities, then Pendo’s features would help you a lot. But before committing to it, map out the needs of your organization and the track to operate it. Ensure collaboration with the product team for a suitable tracking setup.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Saves Time

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