
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 95%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
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Pendo Reviews

Carolina S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
More accurate product data
Likeliness to Recommend
What differentiates Pendo from other similar products?
It is quite complete unlike other tools that work with similar characteristics, this system allows you to have data on the products but in addition to that it offers a customer service for better internal operations, also the interface of this solution is quite configurable and quick to understand even for those who don't know it
What is your favorite aspect of this product?
What I like is that it has a system that allows real-time data on customer behavior with the applications, as well as allows data on trends throughout all time, it is a tool with functions quite developed and reliable for those who require a system that is also configurable to the brand
What do you dislike most about this product?
There are no efforts that have not gone well, I like it and for the moment I have no criticism
What recommendations would you give to someone considering this product?
It allows to have data of the experiences that the products generated in the consumers, in order to have more precise data.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Dallas G.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2023
Good program for data analysis.
Likeliness to Recommend
What differentiates Pendo from other similar products?
It's different from other programs since it can be seamlessly integrated into an organization's preexisting online and mobile applications without modifying the code.
What is your favorite aspect of this product?
The platform is quite user-friendly as most tasks can be accomplished through its user interface tools. Additionally, it offers robust customization options through the use of JavaScript. I appreciate the capability to monitor the usage of our applications and the acceptance of new features through measurable data points. This information can be utilized to either reinforce or adjust our roadmap decisions. The ease of creating user-facing guides is a significant advantage.
What do you dislike most about this product?
Although Pendo interacts with a wide variety of useful programs, there may be specialized integrations that users would appreciate more if they were made available.
What recommendations would you give to someone considering this product?
Intuitive platform user interface makes this program simple to learn and use; hence, my recommendation. In addition, I have found the customer service crew to be responsive and helpful whenever I have needed assistance.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features

Maria C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
The Ultimate Platform for Product Manager
Likeliness to Recommend
What differentiates Pendo from other similar products?
Its powerful product analytics, in-app guidance, cross-functional integration into one platform, and feedback collection are some of the key differentiators. It is a user-centric product that tracks the behavior of the customers and aware the product manager with the sentiments of the users and their level of engagement to guide them in listing their needs.
What is your favorite aspect of this product?
Its in-app guidance and messaging features are my favorite while working. With the help of these tools, I can deliver personalized, tooltips, and content-sensitive tips, and can go through them straightaway within the product experience. It empowers us to onboard new users, features adaptation, and can help users simplify complex steps while working. All these are done smoothly without disturbing the flow of work.
What do you dislike most about this product?
Ironically, Pendo is great for helping onboard users and has robust analytical capabilities. It marks itself as no-code software. Also, its in-app guidance tools are efficient and greatly supportive. It offers very basic and user-friendly functionalities thus offering ease to its users at every end.
What recommendations would you give to someone considering this product?
If you are looking for extensive software for in-depth analytical capabilities, then Pendo’s features would help you a lot. But before committing to it, map out the needs of your organization and the track to operate it. Ensure collaboration with the product team for a suitable tracking setup.
Pros
- Performance Enhancing
- Enables Productivity
- Caring
- Saves Time