
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 95%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
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Pendo Reviews
Sam W.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Great visibility of product and customer usage
Likeliness to Recommend
What differentiates Pendo from other similar products?
The ability to segment customers, specific products, features and deep dive into their usage and effectiveness
What is your favorite aspect of this product?
Being able to create segments of my customers and understand their usage of our product. Then being able to create integrations and notifications
What do you dislike most about this product?
Clunky to get started and learn - very custom and new. Takes a while to understand processes and learn
What recommendations would you give to someone considering this product?
It is worth it if you take the time to get set up properly and integrate your data
Pros
- Continually Improving Product
- Reliable
- Includes Product Enhancements
- Helps Innovate

Matt O.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Furthermore, it is also compatible with various
Likeliness to Recommend
What differentiates Pendo from other similar products?
It is an excellent tool for user analysis and understanding of the experience in real time; Through this tool, we can view real-time recordings of user sessions, track events, collect contextual information, and much more. An implicit advantage of is its ease of use; Deployment is simple and does not require specialized technical knowledge, making it accessible to teams of all sizes
What is your favorite aspect of this product?
I also love the integration with other data analysis tools and the ability to create heatmaps and funnels to better understand user behavior. Furthermore, the ease of use and intuitive interface make it a very accessible and effective tool for any marketing or UX/UI team.
What do you dislike most about this product?
We would like you to improve the compatibility with some e-commerce platforms, as we have had problems integrating it with our online stores.
What recommendations would you give to someone considering this product?
These are generally small suggestions to improve the platform, but overall we are very pleased with and its ability to provide us with valuable insights into the user experience on our website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lamoy R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2023
This is an excellent tool for marketing department
Likeliness to Recommend
What differentiates Pendo from other similar products?
It varies from other applications in that the tool itself is straightforward and easy to comprehend. This grants the user the opportunity to conduct surveys and measure where people are and are not present. Because it has strong integration capabilities, the data can be utilized in other products to drive behaviors and events thanks to these capabilities.
What is your favorite aspect of this product?
With Pendo's user-friendly interface, we can view comprehensive statistics and engaging visuals about our audience's engagement with our website and social media. We are able to accurately gauge engagement thanks to Pendo's comprehensive data on visit times and days, which in turn helps us to gauge the efficacy of our advertising initiatives.
What do you dislike most about this product?
Pendo has a steep learning curve, but it's a great tool with a cheap entrance point. It doesn't take long at all to learn how to use the different tools and get the required reports.
What recommendations would you give to someone considering this product?
I am happy to recommend this software to others since I adore the fact that we are able to publish announcements on our products for our clients that are linked to either our events or our training. Because sending them an email doesn't always get their attention, having another medium at your disposal is extremely helpful.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features