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Pendo Logo Award Winner Product Badge
Pendo Logo Award Winner Product Badge
Pendo.io, Inc.

Pendo

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Pendo
8.2 /10

What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details


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Awards & Recognition

Pendo won the following awards in the Product Management category

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
97%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

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1% Negative
0% Neutral
99% Positive

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 89

Product Management

93

ALM Integration

92

Workflow Management

92

Backlog Management

91

Feature Management

90

Release Planning

90

Idea Management

82

Visual Roadmap

81

Vendor Capability Ratings

Average 87

Business Value Created

94

Ease of Implementation

92

Product Strategy and Rate of Improvement

92

Quality of Features

91

Ease of Data Integration

91

Availability and Quality of Training

88

Breadth of Features

87

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

80

Vendor Support

80

Pendo Reviews

Sam W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great visibility of product and customer usage

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

The ability to segment customers, specific products, features and deep dive into their usage and effectiveness

What is your favorite aspect of this product?

Being able to create segments of my customers and understand their usage of our product. Then being able to create integrations and notifications

What do you dislike most about this product?

Clunky to get started and learn - very custom and new. Takes a while to understand processes and learn

What recommendations would you give to someone considering this product?

It is worth it if you take the time to get set up properly and integrate your data

Pros

  • Continually Improving Product
  • Reliable
  • Includes Product Enhancements
  • Helps Innovate

Matt O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Furthermore, it is also compatible with various

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

It is an excellent tool for user analysis and understanding of the experience in real time; Through this tool, we can view real-time recordings of user sessions, track events, collect contextual information, and much more. An implicit advantage of is its ease of use; Deployment is simple and does not require specialized technical knowledge, making it accessible to teams of all sizes

What is your favorite aspect of this product?

I also love the integration with other data analysis tools and the ability to create heatmaps and funnels to better understand user behavior. Furthermore, the ease of use and intuitive interface make it a very accessible and effective tool for any marketing or UX/UI team.

What do you dislike most about this product?

We would like you to improve the compatibility with some e-commerce platforms, as we have had problems integrating it with our online stores.

What recommendations would you give to someone considering this product?

These are generally small suggestions to improve the platform, but overall we are very pleased with and its ability to provide us with valuable insights into the user experience on our website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lamoy R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

This is an excellent tool for marketing department

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

It varies from other applications in that the tool itself is straightforward and easy to comprehend. This grants the user the opportunity to conduct surveys and measure where people are and are not present. Because it has strong integration capabilities, the data can be utilized in other products to drive behaviors and events thanks to these capabilities.

What is your favorite aspect of this product?

With Pendo's user-friendly interface, we can view comprehensive statistics and engaging visuals about our audience's engagement with our website and social media. We are able to accurately gauge engagement thanks to Pendo's comprehensive data on visit times and days, which in turn helps us to gauge the efficacy of our advertising initiatives.

What do you dislike most about this product?

Pendo has a steep learning curve, but it's a great tool with a cheap entrance point. It doesn't take long at all to learn how to use the different tools and get the required reports.

What recommendations would you give to someone considering this product?

I am happy to recommend this software to others since I adore the fact that we are able to publish announcements on our products for our clients that are linked to either our events or our training. Because sending them an email doesn't always get their attention, having another medium at your disposal is extremely helpful.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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