PerfectLaw Customer Reviews 2025

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PerfectLaw

Composite Score

7.2 /10

CX Score

7.1 /10

5 Reviews Write a Review

What is PerfectLaw?

PerfectLaw® is the most function- and feature-rich legal software that uses a single All-in-One® database for all law office applications. This means you enter your data once and it is immediately available to everyone and every application, subject to security constraints.

Company Details

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PerfectLaw Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

73 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 89%
Conflict Resolution:: 97%
Strategy & Innovation:: 75%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PerfectLaw?

0% Negative

27% Neutral

73% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Cons

Slower Product Innovation
Less Friendly Negotiation

Feature Ratings

Average 93

Trust Accounting

100

Contact Management

100

Fee Management

Financial Analysis

Payments

Expense Management

Accounting and Financial Management

Billing and Invoice Management

Case Management

Reporting Components

Time Management

Vendor Capability Ratings

Average 78

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Vendor Support

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

PerfectLaw Reviews

Lucy M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Was surprised at how effective it was

Likeliness to Recommend

10 /10

What differentiates PerfectLaw from other similar products?

It is quite affordable

What is your favorite aspect of this product?

I liked the financial analysis and Billing and invoicing management features

What do you dislike most about this product?

Everything served me perfectly

What recommendations would you give to someone considering this product?

I can recommend this product to people in law firms for improved financial analysis as well as billing and invoicing management

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Faga G.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Better Billing With PerfectLaw

Likeliness to Recommend

9 /10

What differentiates PerfectLaw from other similar products?

With PerfectLaw, it is easy to deal with legal data - you type of one side and is immediately available to all other teams

What is your favorite aspect of this product?

Using PerfectLaw is easy The software is customizable It comes with amazing security features

What do you dislike most about this product?

PerfectLaw has been great and I have had no major issues

What recommendations would you give to someone considering this product?

I recommend PerfectLaw because it works well, it is secure, and easy to use too.

Pros

Performance Enhancing
Unique Features
Effective Service
Inspires Innovation

Isaac N.

Role: Student Academic
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates PerfectLaw from other similar products?

Excellent client service! They constantly go above and above to assist!

What is your favorite aspect of this product?

Different front and back office areas each have a variety of modules. We can save money for the modules we don't use even if I have to upgrade in between them!

What do you dislike most about this product?

It was challenging to adjust to the reporting. The programming and sequel were things I had to learn. The team did, however, assist me through it, and I have now rewritten 90% of our reports to be computer produced rather than extracting data and then preparing them in a different application.

What recommendations would you give to someone considering this product?

Their software is constantly in harmony with Windows thanks to the partnership with Windows.

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Effective Service

Cons

Less Productive

Latest Research

PerfectLaw

What is PerfectLaw?

Company Details

Need Assistance?

PerfectLaw Ratings

79 Likeliness to Recommend

73 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love PerfectLaw?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Trust Accounting Includes client funds management, multi-financial accounts management, and fund tracking.

Contact Management Includes legal CRM, case and client history, and client portals.

Fee Management Includes fee structure, fee scheduling, and fee splitting rules.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Payments Includes payment processing, multi-currency support, transaction updates, and online payments.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

PerfectLaw Reviews

Lucy M.

Was surprised at how effective it was

Likeliness to Recommend

Pros

Faga G.

Better Billing With PerfectLaw

Likeliness to Recommend

Pros

Isaac N.

Fantastic product

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Trust Accounting

Contact Management

Fee Management

Financial Analysis

Payments

Expense Management

Accounting and Financial Management

Billing and Invoice Management

Case Management

Reporting Components

Time Management

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Vendor Support

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation