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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Simple, user friendly system
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Clara B.
- Role: Operations
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2024
User-friendly
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Visual Sales Pipeline: Pipedrive offers a highly intuitive and visual sales pipeline interface that allows users to easily manage and track deals. The drag-and-drop functionality makes it simple to move deals through various stages, providing a clear overview of sales progress. Focus on Sales Processes: Unlike some CRMs that try to be everything to everyone,
What is your favorite aspect of this product?
My favorite aspect of Pipedrive is its intuitive visual sales pipeline. The ability to see all deals represented visually in a straightforward, drag-and-drop format makes it easy to track progress at a glance. This feature not only enhances the user experience but also simplifies the management of complex sales processes.
What do you dislike most about this product?
What I dislike most about Pipedrive is the limited reporting and analytics capabilities compared to some other CRM platforms. While Pipedrive offers basic reporting features, it lacks the depth and customization options that some users might expect, especially as their needs grow. For instance, creating advanced reports often requires additional manual effort or reliance on external tools. The standard dashboards can feel somewhat basic, lacking the ability to easily visualize key performance indicators (KPIs) in a way that provides actionable insights.
What recommendations would you give to someone considering this product?
Take Advantage of the Trial: Utilize the free trial period to explore the features and see how well the platform fits your team's workflow. This hands-on experience will help you assess if it meets your specific sales needs. Customize Your Pipeline: Spend time customizing your sales pipeline stages to align with your unique sales process. Tailoring the setup from the beginning will help your team use the platform more effectively and keep everyone on the same page.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Renato G.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2024
Easy to use, but not as scalable as other products
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Easy to track progress and pipeline of sales.
What is your favorite aspect of this product?
Pipeline process stages.
What do you dislike most about this product?
Ability to be an all in one integrated software.
What recommendations would you give to someone considering this product?
Know what it does and what it doesnt. It does well as it comes to sales, but has limited integration to other features.
Pros
- Enables Productivity
- Respectful
- Fair
- Altruistic
