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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Good software basic neads

Likeliness to Recommend

6 /10

Pros

  • Caring
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Mauricio L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The aspects and characteristics that I like.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

I am lucky to have the help of Pipedrive to have a better administration and order in each of the projects and sales of the company, since the capabilities of this program are many and it adapts perfectly to the development of work and management of clients and coordinate with them each one of the steps and processes that will materialize the sales and relations inside or outside the web, with the help of this program you can see simplified the management of clientele on the web in a very short time, since This program takes possession of resources with my email to notify and that it is a single tray of information that enters.

What is your favorite aspect of this product?

The aspects and characteristics that I like about Pipedrive are machismo, since this is one of the best programs that I use in my job to manage all the processes that complement having a safe and efficient sale, it is worth saying that we have had a very good reception in our market and with each of the clients for the good and professional sales processes and interactions that we have been able to offer since we worked hand in hand with Pipedrive, thanks to the great design of this program that presents us with a very easy to use interface, each of the company's employees can work with the program and manage each of the clients.

What do you dislike most about this product?

One of the problems that we have had with this program within the company has been having to pay the high price that this program asks of us, since the truth, analyzing each of the functions of the program and other similar software on the Pipedrive market, is one of the most expensive that exists, in addition to the fact that the program has several options that can only be used if an additional payment is paid, this is something that bothers us about the program.

What recommendations would you give to someone considering this product?

I like to recommend Pipedrive to colleagues who work daily with contact and preserving relationships that are born in the cloud, since this program has a myriad of options at hand to handle it professionally and give you the confidence in each step. To make sales or seal some kind of business relationship, this program is very complete and is worth having in any type of company that manifests itself in the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

There are many things that I like.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Thanks to the help of Pipedrive I have been a spectator of the good and greater management of clients to approach them in different sales projects, that is to say that with the support of this program I have known how to take the sales administration of my work department to another level I am quite happy to have the help of this program because it is thanks to it that I have increased sales relationships with frequent customers and new customers where we have consolidated our union thanks to good management and credibility in each of the projects we carry out.

What is your favorite aspect of this product?

There are many things that I like about this program, one of which is the professionalism index that it offers me each time in the commercial development with the company's clients. We have not had other more functional tools to organize each of the commercial events such as We have done it hand in hand with Pipedrive, another of the biggest and best features of this program is how the interface is shown to its users, it is really clean and organic when applying each of the functions to strengthen relationships and sales from my work area.

What do you dislike most about this product?

One of the biggest complaints that we have had in my area of work with this program has been because of the high price for acquiring this program, in addition to the fact that it has a couple of functions that must be paid an extra amount to use it without any problem The truth is a bit annoying how a program with somewhat basic functions can be so expensive, this inevitably affects our experience with the program when installing this program on each of the company's machines.

What recommendations would you give to someone considering this product?

This is one of the best programs we have had for the administration of the company's negotiations. The ease of use of this program makes us fully master it and understand each of the functions that become essential to concretize each of the relationships. commercials that are carried out on the web, I like to recommend this program for the great virtues of management and transparency that it brings to my work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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