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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Fantastic Value for the Price, Especially SMB
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Cons
- Less Reliable
Ryan K.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Feb 2023
The best lead management software currently
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an excellent tool for tracking the progress of customers and sharing that information across a team. But new features have made the service more confusing, and its customer service isn't as good as the competition's.
What is your favorite aspect of this product?
Pipedrive helps sales teams organize and achieve their goals. It stands out from the competition for sales teams thanks to its attractive design, user-friendly drag-and-drop features, and compatibility with widely used programs like Google Workspace.
What do you dislike most about this product?
One of Pipedrive's current weaknesses is its client service. Because of their complex inner workings, even very minor issues can quickly balloon into insurmountable roadblocks.
What recommendations would you give to someone considering this product?
Using Pipedrive has been a great success for me. To handle my sales efforts, I've been using this software for some time now, and I must say that it has been a fantastic asset in terms of improving efficiency. Keeping tabs on my prospects, deals, and actions is a breeze because to the streamlined design.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Acts with Integrity
Ramiro L.
- Role: Operations
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easily customizable and Zapier-compatible CRM
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
When comparing CRMs, Pipedrive is among the most user-friendly and straightforward. The combination of an intuitive user interface and numerous customization possibilities is ideal. Both the live chat with help and the on-demand tutorials are fantastic.
What is your favorite aspect of this product?
Pipedrive replaced spreadsheets and tables and offered value to our ecosystem when excel charts weren't enough to handle client interactions and notes. Zapier allowed for the addition of contacts, deals, and items from a plethora of other data sources.
What do you dislike most about this product?
There is no built-in support for a nighttime theme in the UI. A browser's dark mode can be activated with the help of add-ons. In my opinion, the CRM would be better served by including a dark mode option.
What recommendations would you give to someone considering this product?
Pipedrive made it so simple for me to track leads and other information that I find it hard to believe any desktop tool could handle the same level of complexity.
Pros
- Helps Innovate
- Efficient Service
- Acts with Integrity
- Friendly Negotiation
