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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Jonnalyn A.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, can easily visualize your traction!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Easy customization and organization, auto-tracking calls and emails, lead and deal tracking, and excellent dashboard with prioritized tasks and deals. It supports remote work and local leads, has a visual funnel and drag-and-drop deal management. It sends follow-up reminders, tracks performance data, and has integrations with PandaDoc. However, it lacks custom content area creation, has limited reporting and automation, and can have email glitches and confusing activity tracking. The support for small accounts is limited and the reporting is basic. The UI and postal code generation is not perfect.
What is your favorite aspect of this product?
Highly customizable workflows. I learned how to do it without watching tutorials. it's very self explanatory. These features allowed my team to efficiently manage our sales pipeline and track their progress towards the goals.
What do you dislike most about this product?
The reporting options are a bit limited, and I would have liked to see more advanced reporting options such as determining retention rates. The new user interface is not an improvement in my opinion, and postal codes are not generated automatically in the address field. It can sometimes be a bit slow, and downloading leads can be cumbersome with limited support. However, I appreciate the simple pipeline with drag-and-drop features and clear view of deals.
What recommendations would you give to someone considering this product?
If you're part of a small team, this CRM is the best pick for you. It is user-friendly and has all the basic features that a small team would need. However, if your organization is looking for more complex features, this CRM might not be the best fit for you.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mary J.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
"We've been able to close deals more efficiently."
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
What differentiates Pipedrive from other similar products is its focus on visualizing the sales pipeline, which allows our team to have a clear overview of where deals are in the process and prioritize accordingly.
What is your favorite aspect of this product?
Pipedrive has an intuitive user interface, which makes it easy for our agents to navigate and manage their contacts, deals, and activities
What do you dislike most about this product?
One downside of Pipedrive is that it doesn't have built-in video conferencing, which can be a limitation in today's remote working environment.
What recommendations would you give to someone considering this product?
It is an amazing product that helps us make informed decisions and plan our future marketing strategies. They should give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rakesh S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Sales wizard
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Data storage and management.
What is your favorite aspect of this product?
Lead management and CRM
What do you dislike most about this product?
UI needs to be more interactive
What recommendations would you give to someone considering this product?
Great product to enhance sales
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
