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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Nijat M.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2021
Product Management
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The expanding feature set comes first as the advantageous part of the software that stands out as the core reason why people use Pipedrive. The pricing policy could be categorized as the second one.
What is your favorite aspect of this product?
It is designed that comes first for me. It greatly influences the development of our bank. The great collective that is welcoming to attend the stares.
What do you dislike most about this product?
The costomer service is awful that we were using to be turning out to be a 2014 Lexus- hybrid. Toyota could be set as the core Onkown called me
What recommendations would you give to someone considering this product?
Please read the pricing policy in the last email you considerably affected the software.
Pros
- Efficient Service
- Caring
- Includes Product Enhancements
- Respectful
Cons
- Less Productive
Dean H.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to customize and tailor to your organization!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The UI is fantastic. Dummy Proof Mobile version is outstanding
What is your favorite aspect of this product?
Mobile / on the go notes and updates to log activity and move deals forward.
What do you dislike most about this product?
Wanted to be able to keep the email integration at the lower level of the product.
What recommendations would you give to someone considering this product?
Really use it big on the trial. Investigate heavily prior to a test drive. Make sure you have an agenda to really push the limits of your intended usage.
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Fair
Edwin G.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use and implement, great client support
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
easiness, customer support, ease of implementation
What is your favorite aspect of this product?
people working there - always helpful and know their product really well
What do you dislike most about this product?
lack of some custom features
What recommendations would you give to someone considering this product?
make sure that the existing set of products offered by pipedrive fully covers your needs as an organisation
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
